Job Description

Sales & Events Coordinator (Onsite Support/Seasonal) | The Lodge at St. Edward State Park

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

As an Onsite Sales & Event Coordinator, your primary position will serve as liaison between client contacts and operations departments, to support the operation team with tasks and ensure the client’s event is executed as planned. Combined with your project management, communication, and conflict management skills, your professional presence will create confidence between the client and onsite team.

Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Range: $26-$28 DOE
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan
• 401K Match
• Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

What you’ll do:
The Brass Tacks
• Maintains up to date information of events, both current and future
• Lead onsite event coordination (as assigned) which may occur during or beyond traditional business hours. Working hours may vary from time to time based on events and operation schedules by supervisor’s request
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates key updates and information to team members and management in a timely manner
• Reviews all assigned event orders, diagrams, timelines, and client notes prior to each event to ensure complete understanding of event requirements.
• Connects with assigned clients prior to the event start time to introduce themselves, confirm details, answer last minute questions, and establish themselves as point of contact.
• Complete pre-event walkthrough of assigned spaces to verify cleanliness, room setup, furniture placement, and overall presentation meets specifications
• Conducts regular touchpoints with clients to proactively address questions or requests, and monitors event flow and room condition
• Coordinates all event changes, service requests, maintenance needs, or operational adjustments with the appropriate internal departments.
• Documents client feedback, operational challenges, and recommendations for continuous improvement in post-event recap
• Takes ownership of assigned events from client introduction through event completion, ensuring all client expectations are communicated, executed, and followed up on.
• Carefully documents the details of shift through logs and other reports for continuity
• Handle additional administrative tasks as assigned by leadership
• Assist with special projects and completing ad hoc assignments as needed as necessary

THE NITTY GRITTY
• Strong written and verbal communication skills, including:
• The ability to write, proofread and edit reports, business correspondence, and sales contracts.
• Effectively present information and respond to questions from team members, managers, clients, guests and general inquiries.
• Ability to carry out instructions provided in written and oral format.
• Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, percentages, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to compute discounts, commissions, proportions, and percentages.
• Strong computer literacy in Microsoft Office, especially Outlook, Word, Excel and PowerPoint.
• Detail oriented with strong multi-tasking and organizational skills.
• Ability to solve problems and make decisions in routine situations.
• Strong personal skills, including time management, planning and organizing, and delivery of results.
• Positive can-do attitude and the ability to adapt to a variety of situations.
• Must adhere to Columbia Hospitality Policies and Procedures.

Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership. align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
The Lodge at St. Edward Park is located in one of Washington's most-visited state parks. The hotel is surrounded by a beautiful natural setting, including the enticing waters of Lake Washington, lush greenery, and an abundance of walking trails. The hotel, housed in a historic seminary, opened in May 2021. Home to 84 distinguished guestrooms and suites, each has been thoughtfully designed to blend the original character with modern touches. Amenities include a farm-to-table restaurant, two bars, full-service spa, a fitness center and more.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.