Job Description

Level: Experienced
Job Location: Glen Ivy Hot Springs Spa - Corona, CA 92883
Position Type: Seasonal
Salary Range: $17.75 - $17.75 Hourly

About Glen Ivy:
We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.
Benefits/Perks at Glen Ivy:
- Resort privileges- employees get in for free!
- Friends and Family Resort rate
- 50% off services
- 30% off retail
- Birthday gift card
- 12 weeks of summer giveaways
- Paid sick time
- 1.5 pay on select holidays
- Medical/Dental/Vision/Life insurance (FT/PT only)
- 401k benefits
Hours of Operation
Peak Season:
- Monday- Thursday 9am-5pm (May-October)
- Friday- Sunday 9am-9pm (May-October)
Base Season:
- Monday-Sunday 9am-5pm (November-April)
Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Summary:
Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a friendly, courteous and restrained manner. Employees may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.
The majority of shifts will be spent performing bag checks, on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.
Position Qualification Requirements:
License(s):
(8) Hour Security Training Certification (prior to start date)
CPR Certified and First Aid is a plus
Responsible Beverage Server Certification
Education/Training:
High School Diploma required
Some college experience is desired
Basic computer skills are required

Experience:
This individual should have 2 or more years of Customer Service experience
Safety or Law Enforcement background preferred
Proven success at guest interaction and employee relations
Safety and OSHA Training
CPR and First Aid Training
Job-Related Skills: Ability to communicate courteously and effectively with management, employees, and guests
Ability to listen and follow verbal and written instructions
Flexible, Self-Motivated, Objectivity, Judgment
Safety Management
Reporting Skills
Excellent memory
Detail oriented and very informative
Must have helpful and caring attitude

Essential Duties & Responsibilities:
- Attend and participate in daily pre-shift when applicable.
- Understand the basic philosophies of the company and implement them in daily work.
- Protection of safety and security of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
- Maintain confidentiality of property information, correspondence, reports and files.
- Work as a team player and cooperate with the Management in handling employees’ issues.
- Knowledge of the properties Emergency Response Plan.
- Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
- Perform bag checks in a throughout yet delicate and friendly manner. Ensure compliance of items not allowed into the spa.
- Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
- Provide guest escorts to and from the parking lot, supporting our no ins & outs policy.
- Effectively address undesired conduct, violations of company policy as well as civil warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
- Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
- Create detailed reports of all interactions.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Answer security telephone and radio as needed and respond with priority.
- Maintain parking order for guest and employee parking.
- Assist with emergency vehicle guidance and parking during emergency situations.
- Direct guests in order to maintain control of situations.
- Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
- Report structural damages and accidents on the property (writing and pictures).
- Escort guests and employees as needed to parking lots.
- Attend all safety, OSHA, and alcohol training classes provided by the company.
- Ensure and enforce company policies, procedures, and guidelines.
- Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
- Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
- Present great guest service to those who have car trouble, assist in calling help as needed.
- Assist with line control if needed.
- Secure premises and personnel by patrolling property; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintain environment by monitoring and setting up building and equipment controls.
- Maintain organization's stability and reputation by complying with legal requirements.
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
- Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.
Additional Responsibilities:
- Assist MOD with opening and closing duties as needed.
- Slice fruit for spa water using proper safety techniques.
- Provide legible documentation when incidents occur and report to manager on duty.
- Assist manager on duty with lost and found items.
- Provide accurate information to inquirers for directions, hours of operation, etc.
- Assist with the opening and closing of the property.
- Responsible for communicating closely with manager on duty in regard to staff and guest issues.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to