Job Description

About Petersen Automotive Museum

We are more than just an iconic museum; we're a fast-paced, high-energy team driven by innovation, passion, and a deep love for car culture and storytelling. From world-class exhibitions to unforgettable events, we bring history, design, and horsepower to life every day.

At Petersen Automotive Museum, we work hard, move fast, and have a blast doing it, all while pushing the boundaries of what a museum can be. If you're ready to shift into high gear with a crew that values creativity, integrity, and a good laugh along the way, you'll fit right in.

About the Role

Are you an energetic, customer-focused team player who thrives in a dynamic retail environment? Do you excel at engaging guests, driving sales, and delivering five-star customer experiences?

As a Retail Sales Associate, you will work closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You will play a crucial role in maintaining high store visual standards, promptly resolving customer complaints, and achieving personal and store sales goals to ensure maximum guest satisfaction.

What You'll Do

• Guest Engagement & Connection: Meet and make connections with customers, ask questions, listen to shoppers’ needs, and offer tailored options and advice.
• Brand & Purchase Experience: Inspire customers to buy, celebrate their purchases, and create a lasting positive impression of yourself, the Petersen, and their visit.
• Merchandising & Store Standards: Maintain selling floor presentations, restock products as needed, and uphold high standards of visual appearance and housekeeping.
• Inventory & Compliance: Receive and label inventory, adhere to Loss Prevention guidelines, and follow inventory control and compliance procedures.
• Operations & Product Mastery: Master Petersen systems and procedures to enhance selling efficiency, stay up-to-date with product features and vendor pamphlets, and keep informed on active promotions.
• Sales Targets & Reliability: Consistently achieve personal sales goals and maintain regular, dependable attendance and punctuality.

What You'll Bring

• Experience: Minimum 1 year of work experience as a Retail Sales Associate, Sales Representative, or similar retail position.
• Education: High school diploma or equivalent is strongly preferred.
• Sales & Service Skills: Basic understanding of sales principles, customer service practices, and hands-on experience with POS transactions.
• Communication & Interpersonal Skills: A friendly, energetic personality focused on customer service with excellent verbal and written communication skills in English.
• Problem-Solving & Adaptability: Ability to perform under pressure, resolve customer complaints in a timely manner, and work effectively with minimal supervision.
• Organization & Technical Skills: Solid computer skills, familiarity with inventory procedures, and the ability to store items efficiently.
• Flexibility: Availability to work flexible shifts based on operational needs.