Store Location: Ottawa, ON
Compensation: $17.60-$19.00 per hour (dependent on experience)
Part-Time Seasonal/Temporary
Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?
At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.
Come walk with us.
Deliver Exceptional Guest Experiences
Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs
Build trust through thoughtful questions, product knowledge, and genuine connection
Drive Sales & Support Store Operations
Support sales and conversion by helping guests make confident purchasing decisions
Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor
Follow safety, security, and loss prevention practices
Be Part of a Collaborative Team
Work closely with teammates to create a supportive, welcoming environment
Participate in training to stay current on products, fit, and service expectations
Live the Brand & Sustainability Mission
Represent Fjällräven's values in every interaction
Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise
Participate in local events and community activations when possible
You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.
You bring:
Strong verbal and interpersonal communication skills
A track record of providing thoughtful, people-centered customer service
Passion for sustainability and the outdoors
Reliability and a proactive approach to work
Willingness to learn point-of-sale systems and retail operations
Enthusiasm for working in a collaborative, values-driven team
Preferred (but not required):
Previous experience in retail, customer service, or a fast-paced guest-facing role
Click here to learn more about Fjällräven benefits, including
RRSP/DPSP program
Product discounts and access to Fjällräven outdoor events
A commitment to sustainability, quality products, and responsible business practices
Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.
✨ INTERESTED?
Please complete our brief online application and help others feel at home in nature.
Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.
Fenix Outdoor International AG is a globally active leading group of outdoor companies focused on products and retail within the world of nature and outdoor activities. Through a comprehensive array of functional and durable premium products and services, the company enables people to enjoy life outdoors and supports survival in challenging and extreme environments of our planet. The company is listed on Nasdaq OMX Stockholm, Large Cap (Nasdaq Stockholm).
Who we are:
We consider ourselves a house of heritage and premium brands and retailers with strong values. Our focus is always on the long-term benefits of the company, our community, our customers, and our planet. We believe in strong relationships and partnerships internally as well as externally with customers and business partners. Sustainability and responsibility are deeply rooted and embedded in our governance structure and in the way we do business. At Fenix Outdoor International, we care about nature and how we impact our environment. We want to leave our basecamp in better shape than we found it.
