Job Description

Server – SERVER01

Department:Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

As a Server you will play a crucial role in providing exceptional dining experiences to our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction.

Responsibilities

• Guest Service:

• Greet and welcome guests in a friendly and professional manner.

• Answer guest questions about the menu, specials, and beverage offerings.

• Take accurate food and beverage orders.

• Serve food and beverages in a timely and efficient manner.

• Anticipate guest needs and respond promptly to requests.

• Resolve guest complaints and issues in a courteous and timely manner.

• Operations

• Set up and maintain dining areas, including table settings and cleanliness.

• Follow proper food handling and sanitation procedures.

• Process payments accurately and efficiently.

• Adhere to all restaurant policies and procedures.

• Assist with side work tasks, such as cleaning, stocking, and preparing beverages.

• Teamwork

• Work effectively with other team members, including the kitchen staff and bartenders.

• Communicate clearly and professionally with colleagues and guests.

• Contribute to a positive and supportive team environment.

Qualifications

• Previous experience as a server in a restaurant or hotel setting is preferred.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Strong attention to detail.

• Basic math skills.

• Ability to lift and carry trays of food and beverages.

• Food Handler's Certification (or willingness to obtain one).

Perks & Benefits

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Qualifications

The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Salary Range

NA