Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the role:

The pool attendant will serve as the first point of contact for our guests, creating a welcoming atmosphere and ensuring every detail of their poolside visit is attended to. We are looking for outgoing, attentive, and professional individuals committed to delivering unparalleled service and enhancing every guest’s experience. This position is open from June through October.

What you will do:

• Welcome and provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at the different Pools and Campo restaurant.

• Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas.

• Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.

• Deliver food to the correct tables and seat numbers while giving an accurate and appealing description of food. Strong food knowledge is preferred.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service.

• Manage the host stand, review the reservation book and make recommendations as to the setup of the table and chair sections.

• Responsible greeting the guest, seating, bidding farewell, answering telephone and taking reservations, and coordinating end of shift reservation data.

• Inspect and maintain daily menus to ensure quality, condition and appearance.

• Ensure safety and security is regulated and adhered to by guests and employees.

What your bring:

• Six months to one year of experience in food and beverage service or equivalent.

• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.

• Preferred experience in a luxury hotel or resort.

• Strong written and oral presentation skills in English

• Ability to multi-task in a high volume and demanding environment.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

• Hourly Rate: $21.80

• Complimentary Employee Meals

• 401k Retirement Plans

Schedule & Hours

• Full Time availability (June- October)

• Flexible for early morning, mid-day, and evening shifts

• Must be available to work weekends and holidays

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf