Job Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “ Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create communities wherever we go. As an engaging, self-starter, the Compliance Administrator embodies our motto through proactive leadership. With an emphasis on service, a Compliance Administrator is organized and articulate and consistently puts the customer first.

The Front Desk Associate is the first point of contact for members and guests. This role requires delivering exceptional customer service, ensuring smooth operations at the front desk, and providing assistance with reservations, event inquiries, and club amenities.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greeting Members and Guests: Warmly welcome members and visitors, ensuring a positive and professional first impression.
• Member Check-in and Reservations: Assist with check-in, maintain accurate records, and manage reservations for events, tee times, dining, and other club services.
• Phone and Email Communication: Answer phone calls and respond to emails promptly, providing information about club services, hours, and events.
• Member Services: Assist members with questions or requests regarding club amenities, including tennis courts, golf facilities, pool, and dining reservations.
• Administrative Duties: Maintain accurate records of daily operations, process payments, handle cash, and ensure the front desk area is tidy and organized.
• Event Support: Provide assistance during events by coordinating guest lists, helping with event set-up, and ensuring smooth logistics.
• Problem Resolution: Address member concerns or complaints courteously and escalate issues to the appropriate department or supervisor when necessary.
• Collaboration: Work closely with other club departments (e.g., dining, events, golf) to ensure seamless member and guest experiences.
• Security Awareness: Monitor access to the club, ensuring that only authorized members and guests enter the premises.

Requirements

Knowledge, Skills and Experience

• High school diploma or equivalent; college coursework preferred.
• Prior experience in customer service, hospitality, or front desk roles.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and club management software is a plus.
• Ability to handle cash, process payments, and manage basic administrative tasks.

Use of the Following Computer Applications:

• Outlook MS Word Excel Adobe Acrobat Other
• MAS 90 Internet Access Power Point

Availability:

Monday, Tuesday and Thursday 9:00 a.m. - 6:00 p.m.

Work Environment:

The work environment is a typical office building. Ability to perform field inspections and work in various weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status.

For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact People Strategy & Operations at pso2@seabreezemgmt.com