Job Description

We are seeking outgoing and energetic applicants looking for part-time seasonal employment expected through January 2027 and are available to work weekends and holidays, as this is a 365-day-a-year business and do the bulk of our business on weekends and holidays. Scheduled hours per week fluctuate based on our business levels, and shifts can start as early as 6am or end as late as 3am. The Floor Staff employees are responsible for selling tickets and food items at the concessions stand, greeting and checking guests in, and maintaining the cleanliness of the lobby, hallways, and auditoriums during business hours.

Summary: Floor Staff team members are primarily responsible for ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand, as a Greeter, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.

Essential Duties and Responsibilities for each position include, but are not limited to, the following:

Box Office

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Promoting the Regal Crown Club program

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Operating, preparing and cleaning of all concession related equipment
• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.

Usher & Greeter

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability:

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills:

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands:

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Compensation:

The pay range for this position is $19.00 - $19.50 per hour.

Perks & Benefits:

• Participation in a 401(k) plan, subject to certain eligibility requirements
• Employee discounts
• Free tickets
• This position does not provide health care benefits