Job Description

We're hiring Seasonal WORK-FROM-HOME Agentswho can serve as Homeware Support Specialiststo represent one of the world’s most upscale and high-end homeware brands.

Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.

Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.

Compensation $15/hr. Bi-monthly pay.

JOB RESPONSIBILITIES:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by client
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent.
• 1-2 years Call Center Experience preferably in a live chat environment
• Retail sales experience, preferably in an ecommerce environment
• Excellent Data Entry skills/- 45-55 wpm minimum
• Must be computer literate and internet savvy
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
• Experienced in handling multiple chats at any given time
• Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
• Professional, upbeat and engaging written communication
• Excellent oral communication skills: clear diction, tone and use of proper grammar
• Ability to deliver quality customer service in a high-volume environment
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel customers in a quick and efficient manner
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Empathetic and active listening
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Ability to work 32 hours/week, 8 hour shifts, weekends and holidays as needed.
• Dependable, a history of good attendance and punctuality is essential

Proven track record of ALL of the following STRIVE values:

• [S]ervice
• [T]enacity
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• [E]ntrepreneurship

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

WORK FROM HOME TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements
CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 8 GB or RAM or better is preferable

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera

*Dual monitors may be required on some client programs

Minimum Software Requirements
Google Chrome**

• Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements
Standard Connection / Speed

• Hard-wired connection (no wireless)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

• 120 milliseconds (ms)