Job Description

Job Title: Seasonal Lead Cold Weather Case Manager

FLSA Status Temporary, Full-Time - non-exempt

Employment End Date: 04/30/2025
Reports to: Connection Center Program Manager

Schedule: Monday-Friday 9am - 5:30pm, some weekends required.

Supervises: Seasonal Cold Weather Case Managers

Rate of Pay $28/hour

Closing Date: 10/10/2025

Benefits Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)

Function

The Seasonal Lead Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.

Duties and Responsibilities

• Answers calls for information regarding cold weather shelter and other community resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Connect qualified candidates with their appropriate partner agency.
• Provide financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Use trauma informed care to deescalate upset individuals on the phone or in person.

Education, Experience, Skills, Qualifications

Intake/Access Specific Responsibilities:

• Provide direct supervision and training of the Cold Weather case management team
• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Recognizes that a one-size fits all approach is not appropriate for those who are unhoused and instead seeks to utilize out of the box, progressive engagement approaches.
• Understands when a lighter touch rapid resolution navigation and case management focused services or more intensive resource navigation, referral and housing financial support is needed
• Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure that all eligible households are provided VISPDATs and are enrolled in OneHome in a timely manner.
• Recognize that OneHome is not the solution for all, and work to identify any opportunity for rapid resolution responses, or alternative housing solutions outside of OneHome.
• Refer households to relevant and appropriate resources in the community, and in many cases provide warm hand offs or even more intensive support for engagement in services.
• Assist on site cold weather operations, ensuring staff if supported.
• Help with check requests for families that qualify for rapid resolution. Work with lead resource case manager for additional rapid resolution support.
• Report weekly to Program Manager
• Other duties as assigned.

Qualification and Education Requirements:

• Bachelor’s Degree required; Master’s Degree preferred.
  • Bachelor’s or Master’s Degree in social work, or a related field, transcripts required.
• Required two year's experience in providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking.
• Sound judgment and decision making.
• Skilled in working with a team.
• Excellent oral and written communication skills.
• Computer proficiency with Microsoft Word and Excel. Working knowledge of integrated database applications and ability to use new software programs with basic training.
• Must be highly motivated and a self-starter.
• Bilingual preferred.
• Background check required.
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.

• Driving
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
  • An MVR will be processed every year in accordance with The Salvation Army’s policies.
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.