Job Description

Inside Sales Coordinator

The Inside Sales Coordinator plays a key role in supporting the sales process by managing inbound leads, coordinating customer communications, preparing quotes, processing sales orders, and supporting key accounts. This position works closely with customers and internal teams to ensure a seamless sales experience from initial inquiry through order fulfillment.

The Inside Sales Coordinator is responsible for maintaining accurate sales and customer information within CRM systems, tracking sales activity and follow-ups, and providing timely and professional support to customers. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable working in a fast-paced sales environment while identifying opportunities to support additional sales growth.

Shift

1st Shift
Peak season schedule may vary based on business needs.

Duties & Responsibilities

• Respond to inbound sales inquiries and qualify leads to support sales efforts
• Communicate professionally with prospective and existing customers regarding products, pricing, orders, and delivery expectations
• Prepare and send customer quotes, proposals, and product information
• Process sales orders while ensuring accuracy of pricing, product details, customer information, and delivery schedules
• Maintain accurate and up-to-date customer information, sales activities, and follow-up activity within the CRM system
• Track open opportunities and follow up with customers as needed throughout the sales process
• Coordinate with internal departments, including Production, Operations, and Logistics, to support accurate and timely order fulfillment
• Prepare and provide sales reporting for key accounts as needed
• Maintain strong product knowledge to provide accurate information and identify appropriate upselling and cross-selling opportunities
• Assist with resolving customer questions or order-related concerns in a timely and professional manner
• Support key account and corporate sales initiatives as needed
• Work on special projects as assigned by the Corporate Sales Manager
• Perform additional duties as assigned

Working Conditions & Physical Demands

• Ability to sit and work at a computer for extended periods
• Light to moderate lifting may be required
• Limited time off may be available during peak holiday seasons based on business needs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

Education & Experience

• Associate's degree preferred, ideally in Business, Sales, Marketing, or a related field
• 1–3 years of previous or comparable experience
• Previous experience in inside sales, customer service, sales support, account coordination, or administrative support preferred

Skills & Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to interact directly with clients and represent PersonalizationMall.com in a professional manner
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities
• Strong attention to detail and commitment to order accuracy
• Ability to work effectively in a fast-paced, deadline-driven sales environment
• Proficiency with CRM systems and Microsoft Office applications
• Ability to learn and maintain knowledge of products, services, pricing, and sales processes
• Proactive approach to customer follow-up and sales support
• Ability to identify appropriate upselling and cross-selling opportunities
• Strong problem-solving skills and ability to coordinate effectively across departments
• Ability to work both independently and collaboratively as part of a team

The expected hourly pay range for this position is $20.00 to $25.00 per hour Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.