Job Description

PURPOSE: Bring the holidays to life at Mall of America by creating joyful, welcoming and memorable guest experiences. This flexible seasonal role supports a variety of holiday activations, which may include joining Santa's team as an elf and helping deliver many other special events throughout the holiday season including Santa’s arrival, Character Snack and Sips, and so much more

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create holiday magic by warmly welcoming guests, answering questions and helping families feel comfortable, included and excited to participate.
• Step into assigned holiday roles, including serving as an elf or other festive character, and stay in character while interacting with guests in a lively, family-friendly way.
• Support our Santa photo operations by greeting families, helping manage the guest line, preparing guests for their visit, assisting with photo-flow needs and keeping the experience organized and cheerful.
• Assist at the synthetic ice rink by greeting skaters, explaining posted rules, supporting check-in and equipment flow, monitoring the activity area and helping maintain an orderly and safe guest experience.
• Help deliver a variety of holiday events and activations, such as performances, photo opportunities, crafts, giveaways, character appearances and other seasonal programming.
• Set up and reset event spaces by arranging supplies, props, signage, queue materials and guest-facing areas before, during and after each activation.
• Invite guests to participate, share clear event information and adjust your approach for children, adults, families and guests with varying needs.
• Use improvisation, storytelling, movement, dance, public speaking or other performance skills when appropriate to keep interactions festive and engaging.
• Watch for safety concerns, follow operating procedures and promptly communicate guest needs, incidents or equipment concerns to a Team Lead or Manager.
• Keep assigned areas clean, stocked and presentation-ready, both onstage and behind the scenes.
• Work collaboratively with Entertainment, Security, Operations and other Mall of America teams to support smooth events and positive guest experiences.
• Represent Mall of America with professionalism, enthusiasm and sound judgment during every guest interaction.
• Maintain regular, reliable and punctual attendance throughout the seasonal assignment, including scheduled evenings, weekends and holidays.
• Complete other related duties as assigned to support holiday programming and business needs.
• Regular, reliable and consistent attendance
• Additional duties as assigned

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Enthusiasm for creating memorable experiences and engaging with guests of all ages.
• Confidence speaking with individuals and groups in a busy public environment.
• Ability to be playful and creative while remaining professional and appropriate for a family audience.
• Experience in guest service, events, theater, improvisation, dance, public speaking, recreation or another interactive role is preferred but not required.
• Ability to follow direction, learn event procedures and shift smoothly between different assignments during a scheduled shift.
• Strong listening, teamwork and communication skills, including the ability to collaborate across departments.
• Dependability, flexibility and comfort working in a fast-paced environment with changing guest volumes and event needs.
• Ability to wear assigned costumes or themed attire and perform in character, when scheduled.

PHYSICAL JOB REQUIREMENTS:

While performing this job, the team member regularly communicates with guests and team members, remains aware of a busy public environment and responds to multiple sensory stimuli. These may include crowd noise, music, bright or changing lights, colors, motion, costumes and seasonal scents. Specific vision abilities include close and peripheral vision, depth perception and the ability to adjust focus

• Walk: Frequently, about 70% of the time
• Stand: Frequently, about 70% of the time
• Sit: Rarely, about 5% of the time
• Bend/Stoop: Frequently, about 70% of the time
• Kneel/Squat: Infrequently, about 15% of the time
• Climb: Rarely, about 5% of the time
• Lift/Carry
• Less than 10lb: Frequently, about 75% of the time
• 11-25lb: Infrequently, about 25% of the time
• 26-50lb: Rarely, about 5% of the time
• Over 50lb: Rarely, about 5% of the time
• Push/Pull: Infrequently, about 25% of the time
• Twist: Occasionally, about 25% of the time
• Reach above shoulders: Infrequently, about 15% of the time
• Reach at or below shoulders: Infrequently, about 25% of the time
• Reach at/below waist: Infrequently, about 15% of the time
• Dexterity: Continuously, about 90% of the time
• Use of at least one hand is required to perform job duties and maintain safety

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®