Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Associate Reporting Analyst working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

In this role, you’ll serve as the primary point of contact between vendors and internal teams at the site level. You’ll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we’d love to hear from you!

You'll report to Senior Operations Manager. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll

• Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client.
• Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting.
• Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms.
• Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments.
• Oversee and escalate system-related issues as needed, working toward timely resolution.
• Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required.
• Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training.
• Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes.
• Provide ad-hoc reporting and operational support to site leadership as needed.

What You Bring to the Role

• IT service and support management.
• Contact Center process and support knowledge.
• High degree of customer service skills.
• High degree of communication and project management skills.
• Sense of urgency and ability to influence and negotiate.
• Ability to quickly analyze issues and determine a root cause.
• Ability to manage multiple issues and prioritize appropriately.