Job Description

What you'll bring to the team

Seasonal Guest Experience Host- Commercial/ Retail

Madame Tussauds New York

Seasonal Part-Time Role through 10/4/26

Candidates must be 18+

Step into the spotlight and join a team dedicated to creating memorable guest experiences through exceptional retail service. We're looking for enthusiastic, sales-driven individuals who enjoy engaging with customers, promoting products, and contributing to a high-energy retail environment.

🌟 What You'll Do:

• • Provide exceptional customer service and create a welcoming experience for every guest.
  • Engage with guests to understand their needs and recommend products that enhance their visit.
  • Drive sales through product knowledge, suggestive selling, and personalized recommendations.
  • Process transactions accurately and efficiently using point-of-sale systems.
  • Maintain clean, organized, and visually appealing retail spaces.
  • Restock merchandise and assist with inventory organization as needed.
  • Answer guest questions and resolve concerns in a professional and friendly manner.
  • Work collaboratively with team members to achieve sales and customer service goals.
  • Follow company policies and procedures, including cash handling, safety, and operational standards.

Qualifications & Experience

About You

• 6 months – 1 year experience working in ticketing/admissions, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

Join Team Merlin and help make every guest feel like a star ⭐ — whether they’re posing with their favorite celeb or grabbing a quick snack between selfies.

Bring your energy, your charm, and your love of fun to Madame Tussauds New York — where YOU make the experience unforgettable!

Pay Range

USD $17.50/Hr.