Job Description

As a Seasonal Guest Services Resort Operator, you'll answer phone calls in a courteous and pleasant manner and refer guests to the correct extensions. With a pleasant and can-do attitude you'll address guest concerns in a friendly and warm manner.

Salary Range: $18.50/hr

Eligible for bonus and incentive compensation

This is a Seasonal position with targeted start and end dates:

• Season Start: As soon as possible
• Season End: October 31st, 2026

Hours will fluctuate as business levels rise and fall throughout the season. Peak season, with the most hours, is typically May – October.

Why join our team?

At Suncadia, we adore the warm, wandering light of a Washington summer. Our summer season requires a team of engaged and attentive ambassadors to craft meaningful experiences that spark connection and adventure for our residents, guests, and community. Are you ready for the ultimate summer job on the sunny side of the Cascades? Find your nature with us this summer and who knows, maybe you’ll discover you want to stay awhile!

Interested? Don’t forget about our incredible perks for seasonal team members:

• Free Golf
• Team Member discounts on services at the Glade Spring Spa
• 50% off at all Suncadia operated Food & Beverage outlets
• Retail discounts at the Spa, Pro Shops, Source Mercantile, and Health Clubs
• Got a couple of open days and want to get out of town? Enjoy Team Member Discounts on hotel stays across the CoralTree Hospitality portfolio
• All team members are eligible for and accrue Paid Sick Time
• Employee Assistance Program (EAP)
• All team members 18-years of age or older are eligible for a 401K plan with company match after 90 days of employment.
• Discounts on rental cars, tickets, electronics, and more!

There's no place like Suncadia.

A premier all-season resort community, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.

Responsibilities

• Answering and referring phone calls on the main switchboard;
• Courteous, timely and accurate when transferring calls, relaying messages and giving information to guests;
• Receive and send guest faxes;
• Photocopying;
• Comply with Suncadia dress code and grooming policy;
• Process guestroom reservations into Springer Miller during reservations office off-hours;
• Absorb, understand and continually communicate Suncadia events and activities to guests;
• Support Front Desk operations with physical coverage as needed;
• Other duties as assigned.

Qualifications

• Must be 18 years of age or older;
• Ability to work well with others and function well in fast paced environment;
• Able to communicate well with staff and customers;
• Able to work flexible hours and days;
• Knowledge of property-wide facilities and services;
• Possess excellent telephone and organizational skills.

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