Job Description

Position Overview: Support daily operations and customer service efforts, including accounts receivable, inventory management, and effective collaboration with internal teams and external customers.

Duties and Responsibilities:

Include but are not limited to

• Deliver exceptional customer service across multiple channels, including telephone, walk-ins, email, scanning, and mailed correspondence
• Communicate vital information professionally with managers, customers, and site supervisors
• Oversee key accounts receivable operations. Demonstrate precision in accounting practices, detail oriented, well-organized, and consistently accurate. Proficient in calculating financial and mathematical figures with accuracy.
• Invoice feed orders in Keystone Cooperative software, process payments to feed customers and freight haulers
• Process pellet reports and monthly reports to feed customers
• Foster a positive and professional work environment through reliable attendance, strong operations knowledge, and supportive teamwork
• Provide full administrative support for facility operations, equipment, inventory records, and regulatory inspections
• Execute duties independently and in full compliance with safety protocols and environmental stewardship regulations
• Assist with other duties as required.

Skills and Qualifications:

• Strong verbal, and written, communication skills
• Utilize Microsoft Office Suite daily, alongside Keystone Cooperative software and various feed mill specific systems.
• Highly organized and detail-oriented, with a proven ability to deliver accurate, error-free work within strict deadlines
• Ability to perform multiple tasks simultaneously
• Strong analytical skills
• Demonstrated ability to work independently and collaboratively, making sound decisions while contributing effectively to team goals

Education and Experience

• High School diploma and one to two years related experience and/or training; or equivalent combination of education and experience.

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