Job Description

From ensuring smooth school tour experiences to providing support for management teams, our Seasonal Education Operations Associate is an integral part to our Education department during the Spring field trip season.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Displaying a professional, positive, respectful, cooperative, and enthusiastic attitude to all guests, volunteers, and coworkers is vital to this position. A minimum of one (1) year prior customer service and administrative experience is required to be successful in this role. Having solid interpersonal and communication skills with the ability to work under pressure in a public setting is a must. A high school diploma or equivalent is preferred.

This position will work approximately 30 hours per week from March 30 - May 29, 2026. The schedule will be 3-5 days per week, working between 8:30AM and 2:00PM, with required availability on Wednesdays through Fridays during the season.

Position Requirements and Experience:

• Maintains the highest level of customer service both internally and externally.
• Work closely with the Education Operations Associate to manage daily field trip lunch operations during the Spring season.
• Assists Guest Services, Safety, and IT teams to support field trip registrations, check-in, confirmation and payment.
• Exposure to office computer systems; must have the ability to operate a computer and other office productivity machinery such as but not limited to computer printer, scanner, copy machine and calculator.
• Some experience at non-for-profit or educational organization is preferred.
• Demonstrated ability to communicate ideas verbally and in writing.
• Ability to work independently.
• Demonstrated problem solving and organizational skills.

To apply:

• Interested candidates must submit an online application to the Indianapolis Zoo's website.
• To be considered, applicants must include a resume and cover letter.

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.