Job Description

We’re looking for Seasonal Customer Service Representatives to join our team on-site during our busiest and most exciting time of year. If you love great food, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity to start your career with Lou’s.

What You’ll Do

• Answer inbound phone calls and assist customers with placing orders and inquiries.
• Track FedEx shipments to ensure our Tastes of Chicago packages arrive perfectly nationwide.
• Support your teammates with various office and customer service tasks.
• Deliver friendly, professional service to every customer—every time.
• Work hard, have fun, and create memorable experiences for both Lou Malnati’s and Tastes of Chicago customers.
• Be the friendly, knowledgeable voice of Tastes of Chicago via phone.
• Answer product questions, provide order updates, and help customers place their orders.
• Resolve issues quickly with empathy and professionalism.
• Keep detailed and accurate information in our customer service system.
• Represent our brand’s values—friendly, reliable, and authentic—in every interaction.

What We’re Looking For

• 1+ year of customer service or related experience (e-commerce experience a plus).
• Full cycle customer service includes order entry to final delivery.
• Clear and friendly communication skills, both written and verbal.
• Ability to stay organized while handling multiple customer inquiries.
• Comfortable learning new systems and tools quickly.
• A positive, solution-focused attitude with strong teamwork and hospitality.
• Must have the ability to work independently after training.
• Requires strong multitasking skills, adaptability, and a customer-first approach.
• Must be able to speak and write fluently in English.
• Enjoys working in a fast-paced, team-oriented office environment.
• Excellent interpersonal, listening, and time management skills.
• Basic computer skills required (Microsoft Office & internet research).
• Ability to sit approximately 90% of the workday and move freely around the office.

Why You’ll Love Working Here

• Family Culture: You’re not just an employee—you’re part of our family.
• Flexible Scheduling: Must be available to work weekends, evenings, and holidays during peak season.
• Delicious Perks: Discount during seasonal position at our Lou Malnati’s restaurants

Additional Information

• Shift availability: Monday–Friday until 8PM; Saturday–Sunday weekend shift varies
  • Full-time: Up to 80 hours per pay period
• Worksite: Onsite at Lou Malnati’s Support Center in Buffalo Grove
• Job Length: Temporary Seasonal Position, November 2025 – December 2025