Job Description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

A skilled multi-tasker who can pivot to support team members where needed

Deliver high service standards in alignment with customer expectations

Superior verbal communication and interpersonal skills

Bi/multi lingual

Ability to effectively communicate with clients, co-workers, and management in a professional and courteous manner

Have an understanding of and passion for client service, brand heritage and luxury culture

Possess a positive, solution-oriented, and client-focused mindset

Thrive in a fast-paced environment and have the flexibility to adapt to change

Always portray a professional and polished demeanor demonstrating confidence and a positive attitude

WHAT YOU WILL DO

Greet and engage customers with warmth and professionalism, ensuring an outstanding first impression.

Conduct personalized experiences highlighting key products and services, and brand heritage.

Facilitate connections throughout the store to optimize service opportunity and customer experience.

Operate flexibly between the sales floor and the Concierge Lounge, adapting to the needs of each environment.

In the Concierge Lounge, warmly welcome guests, handle check-ins, and register visitors efficiently.

Offer complimentary beverages and manage coat check services with attentiveness and discretion.

Maintain an organized, inviting lounge environment that reflects the luxury standards of the brand.

Collaborate with sales associates and management to deliver a seamless and elevated customer journey.

Flexibly manage your schedule to accommodate peak store hours, special events, and VIP appointments.

WHAT YOU WILL BRING:

A Customer Obsessed Mindset

A passion for providing a seamless and elevated experience for clients

Knowledge of hospitality and/ or related customer facing industry

Ability to quickly problem solve client concerns and determine solutions with limited supervision

Available to work a flexible schedule that includes nights, weekends, and holidays

Ability to interact professionally and respectfully

YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:

Opportunity to work in an innovative environment with a company experiencing transformational growth

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.

Salary Range $22.03 - $27.54*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.