SuperStaff Outsourcing

Seasonal Customer Service Specialist

SuperStaff Outsourcing  •  Medellín, CO / Colombia, CO (Onsite)  •  3 months ago
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Job Description

The Customer Service Specialist will play a pivotal role in providing outstanding support and creating a seamless experience for dental offices using our services. We are looking for a professional who can blend high-level customer service with specialized knowledge in dental revenue cycle management (RCM) and logistics. Your goal will be to resolve inquiries promptly and ensure client satisfaction at every touchpoint, acting as a trusted partner for our dental clients.

Requirements

  • Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.
  • Education: High School Diploma (Required).
  • Experience: At least 2 years of proven experience in Customer Service (Required).
  • Domain Knowledge: Strong background in the Dental Business is preffered, strong customer service skills
  • Communication Mastery: Exceptional verbal and written communication skills (Phone, Email, Chat).
  • Logistical Skills: Ability to handle travel logistics and event coordination.
  • Type of contract: Fixed term.

Benefits

Competitive Salary: $3.705.000 COP.

Schedule: Monday through Friday (within the specified availability).

Monthly Completion Bonus

In addition to your base salary, you will receive a completion bonus for each successfully completed month:

  • $100 USD per month
  • Exchange rate fixed at 3,700 COP per USD
  • Equivalent to 370,000 COP per completed month
  • The total accumulated bonus is paid as a lump sum at the end of your contract, once you successfully complete the full agreed term

This means that if you complete your full contract successfully, you will receive all your monthly bonuses together in one final payment.

SuperStaff Outsourcing

About SuperStaff Outsourcing

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

WHAT MAKES US DIFFERENT

SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Makati City, PH
Year Founded
2009
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