Enterprise Mobility

Seasonal Customer Service Representative - Westerly, RI

Enterprise Mobility  •  $19/hr  •  Westerly, RI (Onsite)  •  3 months ago
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Job Description

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal employment window will begin in mid May 2026, will end on or before October 31, 2026, not to exceed a total of 150 days.

This position pays $19.00/ hour and is located in one of our offices within the Westerly, RI area.

We are hiring for a full time (40 hours/week) schedule. Multiple Schedules are available, inclusive of weekends and holidays, so schedules will discussed during interview process.

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or GED required
  • Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
  • No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
  • Must have at least 6 months of prior customer service experience
  • Must have a basic level experience and understanding of a PC and Microsoft Office products
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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