Job Description

This is a seasonal position starting in November-December. Exact start and end dates may vary slightly based on business needs, weather conditions, or staffing requirements.

About Us
Cherry Hill Programs is the industry leader in capturing moments that last a lifetime at various holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff - our mission is simple: to bring magic to every experience.

As a Customer Service Representative, you’ll help create the magic behind the scenes as you strive to resolve customer concerns and deliver exceptional guest service. In this role, strong communication and time management skills are essential when resolving common customer concerns in a timely manner. If you are a well-organized, reliable, and results-driven professional, this is the job for you!

Our Customer Service Representative Will Also

• Assist customers and successfully resolve any concerns through phone call, email, and/or live chat
• Uphold company service standards to ensure every customer has a positive guest experience
• Handle all customer concerns efficiently, professionally, and with care
• Perform according to company standards for accuracy, hold time, and other departmental goals as assigned
• Record all calls and follow proper protocol using company software
• Become proficient in determining customer needs and presenting appropriate resolution to solve common issues
• Engage in a friendly manner with all guests, staff, and coworkers
• Maintain a safe and clean working environment
• All other tasks as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently
• Good interpersonal and communication skills
• Flexibility to work during “peak” retail hours, such as evenings, weekends, and holidays

Knowledge, Experience & Skill

• Previous customer service experience preferred but not required
• Comfortable learning how to use call center equipment and becoming familiar with software programs
• Proficient in MS Office
• At least 18 years of age

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Career advancement opportunities
• Flexible schedule
• Referral program
• Free family photo visit during the holiday season

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.