Job Description

Are you detail-oriented, customer-focused, and experienced in order management and ERP systems? Join our team as a Seasonal Customer Service Operations Specialist and play a key role in delivering an exceptional customer experience from order placement through delivery.

This position supports a major business initiative with an anticipated project completion date of December 2026

Completion Bonus Opportunity: Employees who remain through the project's anticipated completion and meet performance and attendance expectations will be eligible for a completion bonus.

Position Objectives & Primary Responsibilities

• Identify and communicate opportunities for process improvements that enhance customer satisfaction and operational effectiveness.
• Review order activity to ensure accuracy in logistics providers, warehouses, and internal teams to ensure timely and accurate order delivery.
• Monitor order status, shipment activity, and inventory availability, providing proactive communication as needed.
• Maintain accurate customer, order, and transactional data within company systems.
• Investigate and resolve customer concerns, order discrepancies, shipping issues, and other service-related matters.
• Requires a strong operational mindset, excellent communication skills, and the ability to navigate ERP systems while collaborating across Customer Service, Logistics, Operations, Sales, and accounting teams.
• Demonstrates awareness and competency relevant to both the Environmental Management System (EMS) and the Quality Management System (QMS), including but not limited to policies, objectives, and compliance obligations related to International Organization for Standardization (ISO) system.

Position-Specific Skills Required

• Experience in customer service, customer operations, order management, or a related operational role
• Experience in supply chain, distribution, manufacturing, or similar environments
• Hands-on ERP system experience
• Strong analytical, problem-solving and critical thinking skills
• Exceptional attention to detail and organizational abilities

If you're passionate about operational excellence and creating a positive customer experience, we want to hear from you.

Apply today!

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