Job Description

As a Seasonal Corporate Concierge Representative (SCCR) at Lou Malnati’s Pizzeria, you’ll play a key role in delivering exceptional customer service and supporting daily operations. From entering and tracking orders to responding to phone calls and emails, you'll help ensure every customer interaction is seamless and positive. Success in this role requires a passion for great food, a collaborative team-first attitude, and a commitment to creating outstanding customer experiences.

At Lou Malnati’s, our culture is built around one core value: family. As a family-owned company, we foster an environment where team members genuinely support, respect, and care for one another. This strong sense of connection has helped us create an exceptional workplace culture and earn recognition as a Top Workplace for 16 consecutive years.

What You Can Expect as a Corporate Concierge Representative (CCR) at Lou Malnati’s

• Serve as a primary point of contact for customers by professionally managing inbound phone calls and email inquiries.
• Accurately enter, process, and monitor orders while providing exceptional support to high-volume corporate accounts.
• Maintain detailed and accurate customer account records and order information to ensure a seamless customer experience.
• Track and manage FedEx shipments, resolve delivery issues, and assist customers with replacement or reshipment requests as needed.
• Support departmental initiatives and take on additional responsibilities as business needs evolve.
• Collaborate with team members to achieve a shared goal: delivering exceptional service and creating memorable customer experiences.

Requirements

• Advanced computer skills required
• Advanced Microsoft Office skills required - Outlook, Excel, Teams
• Ability to quickly learn computer systems and processes
• Strong organization, attention to detail and time management
• Ability to compose professional, well-written emails to customers
• Professional, polished, and service-oriented demeanor on the phone
• Excellent intrapersonal and listening skills
• Must be dependable, with a strong sense of urgency
• Passion for providing hospitality to guests and coworkers
• Enjoys working on a team in a fast-paced office environment
• Must have the ability to work independently after training
• High School diploma/GED - College preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Additional Information

• Full-time shift availability Monday - Friday between the hours of 8am-8pm
• Half-day shift availability on Saturday & Sunday between the hours of 10am-5pm
• Temporary/seasonal - Part-time for training, then full-time up to 40 hours per week
• On site: In-person at the Lou Malnati’s Support Center in Buffalo Grove
• Job Length:

Part-time training 11/3/26 - 11/25/26

Full-time hours from 11/30/26 - 12/23/26

Possible extension through 12/30/26, dependent on business needs