As a Seasonal Corporate Concierge Representative (SCCR) at Lou Malnati’s Pizzeria, you will stay busy. Whether it is entering orders, tracking orders or answering phone calls and emails, we will rely on you to roll up your sleeves and help wherever you are needed. To thrive in this job, you must love great food, hustling to help your team out, and keeping customers happy.
Lou Malnati’s culture can be defined in one word: Family. We are a family-owned company, but more than that, our team has a “family” way of connecting and caring for one another. That’s why we have been voted Top Workplace for 12 years in a row!
Here is what you can expect on a typical day as a Corporate Concierge Representative (CCR) at Lou Malnati’s
· You will be receiving and answering phone calls and emails, entering orders, talking to large volume corporate customers and your team.
· Maintain accurate and detailed customer account and order information.
· Tracking FedEx orders.
· Taking on new tasks as needed. We all have the same goal every day: creating memorable experiences for our customers.
· Flexible hours that work with your life and growth opportunities for people who show up and work hard to help the whole team succeed.
· A team you can rely on.
· High School diploma/GED, college preferred
· Passion for providing hospitality to guest and coworkers
· Enjoys working on a team in a fast-paced office environment
· Strong organization, attention to detail and time management
· Excellent intrapersonal and listening skills
· Ability to compose professional, well-written emails to customers
· Advanced computer skills required (Microsoft Office – Outlook, Excel, Teams). Ability to quickly learn computer systems and processes.
· Must be dependable, with a strong sense of urgency
· Must have the ability to work independently after training
· Must be able to speak and write fluently in English
· Shift availability on Mondays through Fridays between 8am-8pm
· Shift availability on Saturday and Sundays between 9am-5pm
· Temporary & Full time (up to 80 hours per pay period)
· Work site: Hybrid - Remote and in-person at the Lou Malnati’s Support Center in Buffalo Grove
· Job Length: November 2024 through December 2024
Considered the oldest family name in Chicago pizza, Lou Malnati's is as rich in history as its pizza is in flavor.
Lou Malnati got his start in the 1940's working in Chicago's first deep dish pizzeria. He took his pizza expertise to Lincolnwood, a northern suburb of Chicago, where he and his wife Jean opened the first Lou Malnati's Pizzeria on March 17, 1971. Lou was known for his fun-loving character as well as making Chicago's best pizza. Loyal patrons lined the streets on opening day for a taste of his delicious deep dish creations. Lou always thought it was funny that an Italian should open a pizzeria in a Jewish neighborhood on an Irish holiday. But that was Lou's style; he loved all types of people and didn't care much about what people thought.
Today, we have 70+ locations across Illinois, Arizona, Wisconsin, and Indiana. We also ship over a million pizzas a year through our e-commerce business, Tastes of Chicago. Malnati’s success comes from our commitment to quality. Every Lou Malnati’s pizza is handmade from scratch using the finest and freshest ingredients. Every year, the Malnati team hand selects California vine-ripened tomatoes for the perfect sweet and tangy taste. The exclusive sausage blend is seasoned to our exact specifications. The fresh mozzarella cheese comes from the same small dairy that has supplied Lou Malnati’s for over 45 years. And our family’s secret recipe for flaky, buttery crust has been passed down from generation to generation. You’ll know with every bite that each pizza was made with care and special attention.
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Lou Malnati’s is proud to be ranked a top Chicago workplace 12 years in a row!
