Job Description

Shift: Tuesday through Friday 5:00AM to 3:30PM

Location: Hixson Blvd. Lebanon, TN

Pay: $18.50/hour

The Computer Technician I (EMR1) role applies to a variety of job functions within the facility, all requiring similar skill levels, responsibilities, and performance expectations. The EMR1 is responsible for tearing down systems, replacing parts, troubleshooting, diagnosing, and determining the most cost‑effective repair path for hardware and software issues across a wide range of Tablets, Notebooks, Desktops, and Servers, depending on the assigned Line of Business. Key job functions may include GDO (Burn and PC‑Doctor Testing), DFS (Cosmetic Repair, Cosmetic Logging, Pack‑out), Conus (Induction, Burn), and CFS (L2).

Primary Responsibilities

• Runs production in the Burn area as needed to support workflow requirements.
• Communicates effectively with operators across all shifts.
• Complies with OSHA and MSDS standards.
• Diagnoses system issues and determines when units must be routed to EMR for repair.
• Loads and unloads product efficiently and safely.
• Moves product to storage areas using proper equipment and stacks/stores merchandise appropriately; may pick orders and assemble merchandise for shipment.
• Operates material handling equipment safely and efficiently; may use radio frequency equipment for picking, receiving, and storing functions; may operate factory vehicles, forklifts, and pallet jacks.
• Cross‑trains teammates in all currently assigned roles.
• Ensures inbound and outbound shipments are accurate and free of damage.
• Operates within Standard Operating Procedures (SOPs) and Job Safety Analyses (JSAs).
• Participates in physical inventories.
• Performs labeling, sorting, wrapping, packing, and repacking as needed.
• Provides on‑the‑job training to new teammates.
• Trains Burn Technicians to identify failure types and determine appropriate routing (Staging, Burn for BOM reset, EMR for hardware failure).
• Maintains 5S standards and ensures a clean, neat, and orderly work area.
• Responsible for dispositioning inventory across recovery grades (retail, wholesale, sort and settle).
• Conducts proper cosmetic inspection, cleaning, and ensures correct label placement and orientation per guidelines.

Education & Experience

• High School Diploma or GED required.
• 0--2 years of relevant experience.
• Strong problem‑solving skills.
• Strong PC skills, including Word and Excel.
• Excellent written and verbal communication skills.
• Demonstrated ability to prioritize and manage multiple tasks.
• A+ certification may be preferred.
• Technical ability to troubleshoot, diagnose, and repair systems.
• Familiarity with material handling and radio frequency equipment is beneficial.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job‑related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.