At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
We are hiring new Seasonal Call Center Representatives!
This is a temporary position with a flexible schedule, running from mid-September to late December, with the possibility of extension into early next year or conversion to a permanent position based on performance and business needs.
Employees need to be able to work between 16-29 hours per week, during low season.
During peak, there could be an option to extend the number of working hours.
Position Purpose: Handles incoming customer calls, places orders, answers questions, and promotes products and/or services; striving for total customer satisfaction with each interaction.
We offer:
Extraordinary employee experience
Flexible schedule
Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment)
L.L.Bean employee discount
Company doctor
Employee Assistance Program (EAP)
About you:
English Level: C1 (advanced verbal and written)
Strong listening skills
Customer Service oriented (respectful, friendly, proactive, courteous, etc.)
High attention to detail
Ability to make decisions quickly
No specific career is required
No experience required (Call Center experience is a plus)
About the role:
Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, promoting products and/or services and directing calls to the managerial team when necessary.
Our Call Center Representatives are the first point of contact for customers’ product concerns.
Engages with customers and is always ready to offer information on merchandise and services.
This is a CR-based position. To be considered, please be aware that you must be legally authorized to work in Costa Rica
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
Welcome to the outside. The official LinkedIn for L.L.Bean. #BeanOutsider
L.L.Bean, Inc. is a leading multi-channel merchant of quality outdoor gear and apparel. Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe.
While its business has grown substantially, the company remains committed to the same honest principles upon which it was built – a focus on the customer, continuous product improvement and innovation, respect for people, and preservation of the natural environment. The 220,000 sq. ft. Flagship campus of stores in Freeport, Maine is open 24 hours a day, 365 days a year and welcomes more than three million visitors each year.
L.L.Bean can be found worldwide on http://www.llbean.com/ and in over 160 countries via the catalog and website.
http://www.llbeancareers.com
http://www.llbeanbusiness.com
While exploring job opportunities, we recommend you use caution to prevent against internet, email and telephone scams which have become increasingly prevalent. Some of these scams seek to entice victims to pay money or divulge sensitive personal information via fake interviews, employment applications or even offer letters.
Please keep the following in mind if you are seeking employment with L.L.Bean:
• An L.L.Bean employee will not solicit candidates through a non-L.L.Bean email address or phone number (such as Yahoo, Hotmail or Gmail).
• Positions posted on external sites (such as LinkedIn or Indeed) should also appear on llbeancareers.com, if legitimate.
• L.L.Bean will never ask for personal information early in the interview process (such as your social security number, national insurance number, date of birth, bank account information, or other sensitive personal information). This information is only required after L.L.Bean offers you a job and you accept the position.
recruit@llbean.com
• Bank information will not be collected prior to the first day of employment.
