Job Description

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary:

The National MS Society's DIY Fundraising and Finish MS programs empower passionate supporters to create and participate in fundraising activities that drive critical revenue and awareness for people affected by multiple sclerosis. As these programs continue to grow, this seasonal position will provide essential administrative, logistical, and participant support to help ensure a high-quality experience for event organizers, Finish MS runners, and donors.

Working closely with DIY Directors, this role will support the ongoing coordination of fundraising campaigns, participant stewardship, event logistics, fulfillment activities, and program resources. This position plays an important role in helping the team efficiently manage a large portfolio of fundraisers while allowing senior team members to focus on high-impact revenue growth opportunities.

This is a temporary, seasonal position expected to last approximately six (6) months.

Location Requirements:

• Remote - Flexible Location
• ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation:

The estimated hourly rate for this role is $24.00 - $25.00 per hour. Final offers will be based on the candidate's geographic location, consider career experience, and may vary from this range due to these and other factors.

This seasonal position is NOT eligible for benefits.

Main Responsibilities:

• Support the day-to-day administration and coordination of DIY Fundraising and Finish MS programs.
• Manage logistics and fulfillment activities, including collateral, supplies, medals, apparel, promotional items, goodie bags, mailings, and invoicing.
• Assist with planning and execution of Finish MS event dinners, mixers, and other participant engagement activities.
• Conduct campaign intake calls and ensure new fundraising campaigns are launched accurately and efficiently.
• Provide exceptional customer service and support to event organizers, participants, donors, and staff through phone, email, and other communication channels.
• Coordinate participant stewardship activities, including personalized outreach, cards, and recognition efforts.
• Maintain and organize program resources, including websites, intake processes, annual timelines, toolkits, external resources, and case studies.
• Manage and update digital content platforms, including the program Flickr account and other resource libraries.
• Maintain timely, accurate records and documentation within organizational systems and databases.
• Collaborate with DIY Directors and cross-functional teams to ensure a seamless participant experience.
• Identify opportunities to improve processes, resources, and participant support efforts.
• Assist with additional projects and responsibilities as assigned.

What We're Looking for:

• Associate's degree or Bachelor's degree preferred.
• One to three years of experience in event coordination, nonprofit fundraising, customer service, project coordination, administrative support, or a related field preferred.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities simultaneously.
• Excellent verbal, written, and interpersonal communication skills.
• Exceptional attention to detail and follow-through.
• Ability to work independently while also collaborating effectively within a team environment.
• Strong customer service mindset and ability to build positive relationships with participants, volunteers, donors, and colleagues.
• Proficiency with Microsoft Office applications, CRM systems, databases, and online collaboration tools.
• Experience supporting fundraising events, nonprofit programs, or volunteer-based initiatives is a plus.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.