Job Description

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive an increase in traffic and GMV.

The T&S evaluation and investigation team, working closely with the search team, takes the evaluation standards as the baseline and principles, manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; depictions of harm to self and others, and harm to animals.

What I will be doing?

- Quality inspection of evaluated data and daily tasks of specialists.

- Localize the policies, be responsible for policy training, and align the policy updates.

- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.

- Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.

- Willing to work with sensitive issues.

- And any other duties as assigned.