About Us

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare accurate and timely ocean freight rate quotes for routed business from HWL overseas offices and network partners, based on standard Pelorus FCL and LCL tariffs, standard FOB charges, and standard drayage and trucking rates or ExWorks shipments - in standardized format and rate management system (Freightos)

• Communicate with overseas offices and partners to secure local charges (origin and destination)

• Daily follow up for feedback on all quotes provided via e-mail and phone

• Provide consistent feedback to Product Management Ocean to ensure current/correct service, transit time, rate validity, equipment and space capacity

• Handover booking requests for secured business for booking to HWL USA Operations and overseas offices

• Publishes quote information, including carrier, contract #, routing and buy-sell overview to Product Operations

• Escalate pricing issues for routed business to USA Sea Pricing Desk Manager

• Adjust quoting parameters in conjunction with product leaders to maintain appropriate win ratios, yield levels and efficiencies

• Maintain and drive KPIs to measure quoting effectiveness, efficiency, and productivity

• Support execution of global, regional and trade lane SF commercial strategy and steer SF volumes to preferred carriers based on HWL preferred carrier policy

• Support continuous improvement of US Sea Pricing Desk processes and quality standards

• Maintain record log of rate expiration dates and proactively align with Ocean Product team on updates

• Liaise with USA Ocean Product teams to ensure services, transit time, rate validity and volume capacity

• Support invoicing disputes from US branches and address with SSL

• Auditing carrier rates in Freightos and address corrections as needed

• Analyze ocean carrier rate contracts for FCL and LCL

• Additional tasks as assigned by the Team Leader

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School Diploma

• 1 to 3 years of previous experience in freight forwarding industry preferred

• Completion of any industry related course is a plus

• Excellent verbal and written communication skills in English and Spanish

• Excellent organizational skills and attention to detail

• Proficient with Microsoft Office

KNOWLEDGE, SKILLS & ATTRIBUTES

• Self-confident, creative, innovative

• Can work at all levels of the organization

• Can make something complex easy to understand

• Can move from strategic to detailed focus easily

• Willing to help; looks for solutions; coaches others in finding their own solutions

• Values each person no matter their position, empathetic

• Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful

• Curious and continuously looking for ways to learn and grow

• Customer-focused

• Organizational skills

PHYSICAL DEMANDS

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.