Job Description
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes
Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts,
Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Responsibilities
As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Key Responsibilities & Essential Functions:• Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products and assists them with selections
• Food Service:
- Prepares, packages, and merchandises fresh product
- Slices, packages, labels, and rotates products
- Scans in items on Telxon for production
- Assists in technical areas as needed
• Sales:
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Makes regular announcements related to freshly-produced items, and to increase sales
• Food Safety / Sanitation:
- Cleans and sanitizes display cases; properly operates / maintains equipment
- Complies with H-E-B food safety and sanitation standards
- Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:Aguas:
- Peels, cuts, and chops fresh fruits and vegetables
- Prepares fresh specialty drinks and food products specific to the Aguas department
• Floral:
- Designs floral arrangements; provides a variety of fresh, quality products
- Designs and executes merchandising programs
- Tracks seasonal record when appropriate
• Market:
- Cuts, trims, and prepares meat for service meat counter and self-service counter
- Ensures proper product rotation and storage
- Maintains coolers and freezers
- Weighs, prices, and packages selections
- Operates power meat prep and process equipment
• Produce:
- Stocks and rotates product to ensure freshness
- Assists floral department when needed
- Communicates product knowledge to customers by explaining and providing samples
- Cuts, wraps, and prices produce to be placed on sales floor
- Maintains signing program
• Seafood:
- Knowledgeable about various fish and shellfish
- Weighs, prices, and packages selections
- Maintains coolers and freezers
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
Knowledge/Skills/Abilities:
Customer service and communication skills - Required
Computer systems knowledge (Telxon, ACR, label machine) - Required
Strong customer service skills - Required
Communication and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Education:
HS Diploma or GED (or equivalent) - Required
Licenses/Certifications:
Completion of Company Orientation and Safety Training - Required
Physical Demands & Working Conditions:
Function in a fast-paced, retail environment
Work with Customers, staying attentive to their needs
Perform the following, based on your Department
Market:* Constantly* reach at waist* Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion* Frequently be exposed to wet, cold conditions* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements* Occasionally be exposed to hot conditions, ambient temperatures, loud noise* Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs**
Seafood:* Constantly* reach at waist* Frequently stand, walk, pivot, push / pull with arms, grasp* Frequently be exposed to wet, cold conditions* Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion* Occasionally be exposed to hot conditions, ambient temperatures, loud noise* Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 5/1/2014
