Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

The successful Seadog Ticket Booth Agent will warmly greet guest and distribute boarding passes, answer questions, diligently collect payment and vouchers, and make reservations while maintaining an upbeat attitude.
Duties and Responsibilities
Essential Duties & Responsibilities:
• Sales & Guest Services
• Promote maximum revenue attainment by performing transactions with efficiency
• Ensure accuracy in transactions while monitoring product capacities
• Ensure that every guest is greeted warmly when approaching the ticket booth
• Answer questions regarding product, price, duration etc. with expertise and patience
• Prepared to work during submitted availability and schedule time
• Maintain uniform and personal grooming in compliance with appearance standards
• Attend applicable meetings and training sessions as designated or necessary
• Additional job duties assigned

Requirements & Qualifications:
Minimum Qualifications:
• High School diploma or equivalency preferred
• Must be at least 18 years of age
• Minimum of one (1) year guest services experiences preferred
• Cash handling experience a plus
• Able to communicate effectively in oral and written form
• Must be organized and detail- oriented
• Able to handle multiple tasks/projects at one time
• Able to establish and maintain effective working relationships
• Listen effectively, assesses the situation, determines relevant issues, & suggest sol
• Must be energetic and upbeat
• Must be self-motivated
#CityCruisesUS

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.