Reports to:
Manager – Sea Freight & Road (Local Imports & Exports)
Direct Reports:
Declaration Team Leader, Shipping Liaison, and Operations Team

Role Purpose

What You’ll Be Doing

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  Team Management & Leadership
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  Lead and motivate the sea exports team, keeping them updated on changes and company goals.
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  Coach and develop team members, oversee performance evaluations, and ensure smooth onboarding and training for new staff.
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  Manage team schedules, absences, and workflow transitions when organizational changes occur.
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  Process & Quality Management
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  Build and maintain a strong operational structure with the right expertise and resources.
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  Review and implement Standard Operating Procedures (SOPs) to ensure consistent, high-quality service.
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  Monitor performance through regular audits and quality checks.
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  Operations Coordination
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  Oversee the end-to-end export process to guarantee that clients get the level of service they pay for.
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  Work closely with internal teams (Finance, Legal, Insurance, Risk, etc.) to ensure smooth operations.
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  Risk & Cost Control
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  Put measures in place to minimize extra costs (demurrage, storage, etc.).
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  Ensure accurate billing and compliance with contractual KPIs.
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  Handle customer disputes in collaboration with legal and insurance teams, and implement preventive measures for recurring issues.
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  Reporting & Insights
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  Track and report on operational performance, risks, and market trends.
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  Provide monthly updates to management, highlighting key customer accounts, financial performance, and market outlook.

Requirements

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  Experience:
  5+ years in a busy clearing & forwarding company (with at least 1 year in a managerial role handling sea exports).
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  Education:
  Business degree plus a Diploma in Clearing & Freight Forwarding or a related field.
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  Skills:
  Strong leadership, communication, decision-making, and organizational skills; computer literacy is a must.
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  Attributes:
  Proactive, detail-oriented, a team player, and committed to integrity and excellence.

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  100% adherence to service KPIs.
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  Eliminate non-recoverable costs (truck detention, demurrage, storage).
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  Timely invoicing within 48 hours of the last logistics event.
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  Over 98% accuracy on documentation and process completeness.
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  Drive business growth by adding at least 50 TEUs/month from new clients.