Job Description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Job Type

Short-Term Contract - 28 Days

Schedule

6:00 AM - 2:00 PM

Pay Rate

$21.50 per hour

Department

Airport Operations

Reports To

Supervisor, Passenger Experience / Operations

VIP Hospitality LLC is seeking Curbside Wayfinding Ambassadors for a 28-day short-term contract assignment at Seattle-Tacoma International Airport (SEA). This day shift role supports passenger flow and guest experience by providing proactive, accurate, and customer-focused guidance in pre-security areas of the airport. Wayfinding Ambassadors help direct passengers to ticketing, baggage drop, security checkpoints, restrooms, pet relief areas, dining options, and other key airport amenities while helping reduce congestion and maintain a welcoming airport environment.

Important Contract Details: This is a temporary 28-day contract position scheduled for 6:00 AM - 2:00 PM with a pay rate of $21.50 per hour. Shifts may include weekends and holidays based on operational needs.

Key Responsibilities

Passenger Assistance & Wayfinding

·Provide clear, accurate, and friendly directions to passengers regarding airline check-in locations, baggage drop areas, security checkpoints, restrooms, pet relief areas, dining options, and other airport amenities.

·Proactively engage passengers who appear lost, confused, or in need of assistance.

·Guide passengers to appropriate queue locations and provide general wait-time expectations when available to support efficient flow.

Operational Awareness & Coordination

·Maintain awareness of airport conditions, including checkpoint adjustments, airline relocations, delays, construction activity, and other operational impacts.

·Adapt quickly to changing conditions and redirect passengers as needed.

·Communicate real-time observations such as congestion, bottlenecks, signage gaps, or passenger flow issues to supervisors.

Accessibility, Inclusion & Customer Experience

·Assist passengers with accessibility needs by directing them to wheelchair assistance, elevators, accessible restrooms, family resources, and other appropriate services.

·Provide professional, patient, and inclusive customer service to a diverse traveling public.

·De-escalate minor passenger concerns through calm communication and service recovery techniques.

Safety & Security Awareness

·Maintain situational awareness in assigned areas throughout the shift.

·Report safety hazards, suspicious activity, or operational concerns to supervisors or appropriate airport personnel.

·Help ensure public areas remain clear, organized, and safe for passengers.

Flexibility & Operational Support

·Work assigned shift on foot for the majority of the workday.

·Rotate between designated zones based on passenger volume and operational priorities.

·Support peak travel periods and irregular operations as directed by supervisors.

Qualifications

Required

·High school diploma or equivalent.

·Strong customer service, communication, and interpersonal skills.

·Ability to work in a fast-paced, high-volume public environment.

·Ability to stand and walk for extended periods, up to 8 hours.

·Ability to follow direction, remain professional under pressure, and adapt to dynamic operational needs.

Preferred

·Previous experience in customer service, hospitality, airport, transportation, events, or other public-facing environments.

·Familiarity with SEA Airport layout, airport operations, or passenger flow management.

·Multilingual skills are a plus, particularly Spanish, Chinese dialects, Vietnamese, Korean, Tagalog, Russian, Somali, Ukrainian, Amharic, Japanese, Hindi, or Punjabi.

Core Competencies

·Customer Focus

·Clear Communication

·Situational Awareness

·Problem Solving

·Team Collaboration

·Adaptability & Flexibility

Working Conditions

·Public-facing airport environment with high passenger volume and continuous activity.

·Requires extended periods of standing and walking throughout assigned airport zones.

·Assigned schedule: 6:00 AM - 2:00 PM.

·May include weekend and holiday shifts based on operational needs.

How to Apply

Apply today to join VIP Hospitality LLC as a Wayfinding Ambassador for this 28-day short-term contract assignment and help make travel at SEA smoother, more organized, and more welcoming for passengers.