Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Location- PAN India

Shift Timings- Night Shift

• Primary Skill - SDWAN ( Hp Aruba Silver peak) ,
• Secondary - Strong Routing & Switching

Job Description

Fortinet Certified Professional (FCP) or Fortinet Certified Expert (FCX) strongly preferred.

Firewall Management: Configure and tune FortiGate high-availability (HA) clusters, security policies, NAT, and threat profiles (IPS, antivirus, web filtering)

Switching & VLANs: Deploy and manage FortiSwitch or integrated switch fabrics, configuring VLANs, trunking, spanning-tree protocols, and software/hardware switch interfaces.

Routing & VPNs: Implement dynamic routing protocols (OSPF, BGP) and set up secure site-to-site IPsec and SSL remote-access VPNs.

Central Management: Utilize FortiAnalyzer and FortiManager for logging, analytics, and mass-provisioning of security devices.

Design, implement, and maintain secure network infrastructures using Fortinet.

• Lead and support firewall migration projects, including policy analysis, configuration translation, and deployment using tools such as Expedition, FortiConverter, and other vendor utilities.
• Build and deploy new network security infrastructures, including greenfield implementations and expansion of existing environments.
• Perform security policy reviews, rule base optimization, and threat prevention tuning to align with best practices and compliance requirements.
• Troubleshoot and resolve complex network security issues across multi-vendor environments, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams (network, cloud, infrastructure, and application teams) to integrate security controls into enterprise architecture.
• Maintain accurate and up-to-date documentation, including network diagrams, configuration standards, and operational procedures.
• Monitor and respond to security events, alerts, and incidents, escalating as necessary and contributing to root cause analysis and remediation.
• Participate in a rotational on-call schedule to provide after-hours support for critical network security incidents and maintenance activities.
• Stay current with emerging threats, vulnerabilities, and technologies to continuously improve the organization’s security posture.

Mandatory Skills: SD-WAN Admin .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.