Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

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Areas of responsibility          Â

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.

Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.

Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.

Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

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Location- PAN India

Shift Timings- Night Shift

• Primary Skill - SDWAN ( Hp Aruba Silver peak) ,
• Secondary - Strong Routing & Switching

Job Description

Fortinet Certified Professional (FCP) or Fortinet Certified Expert (FCX) strongly preferred.

Firewall Management: Configure and tune FortiGate high-availability (HA) clusters, security policies, NAT, and threat profiles (IPS, antivirus, web filtering)

Switching & VLANs: Deploy and manage FortiSwitch or integrated switch fabrics, configuring VLANs, trunking, spanning-tree protocols, and software/hardware switch interfaces.

Routing & VPNs: Implement dynamic routing protocols (OSPF, BGP) and set up secure site-to-site IPsec and SSL remote-access VPNs.

Central Management: Utilize FortiAnalyzer and FortiManager for logging, analytics, and mass-provisioning of security devices.

Design, implement, and maintain secure network infrastructures using Fortinet.

• Lead and support firewall migration projects, including policy analysis, configuration translation, and deployment using tools such as Expedition, FortiConverter, and other vendor utilities.
• Build and deploy new network security infrastructures, including greenfield implementations and expansion of existing environments.
• Perform security policy reviews, rule base optimization, and threat prevention tuning to align with best practices and compliance requirements.
• Troubleshoot and resolve complex network security issues across multi-vendor environments, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams (network, cloud, infrastructure, and application teams) to integrate security controls into enterprise architecture.
• Maintain accurate and up-to-date documentation, including network diagrams, configuration standards, and operational procedures.
• Monitor and respond to security events, alerts, and incidents, escalating as necessary and contributing to root cause analysis and remediation.
• Participate in a rotational on-call schedule to provide after-hours support for critical network security incidents and maintenance activities.
• Stay current with emerging threats, vulnerabilities, and technologies to continuously improve the organization’s security posture.

Mandatory Skills: SD-WAN Admin .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.