Job Description

Who we are:

Zinier’s No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running. No two field service organizations are alike…From the IT ecosystem you connect with, to the workflows executed in the field, your business requirements are unique. And in the fast-paced world of field service, those requirements can change rapidly. And that’s exactly why you need Zinier. ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional, but also customizable to meet specific use cases, ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance. We are a global team headquartered in Silicon Valley with leading investors including Wipro, Telmex, Black & Veatch, NCR, Toshiba and Qualcomm Ventures LLC.To learn more, check out www.zinier.com

Why we exist:

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways. For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days. To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

What we're looking for:

We are looking for a SDET-2 to join our rapidly expanding product development team. This role is primarily responsible for testing customer solutions built using Zinier platform and products. The primary focus of this engineer will be to build test plans and troubleshoot failures in existing applications.

About the Role:

We are looking for an AI Test Engineer with strong backend and automation experience to test AI-powered services, APIs, intelligent scheduling, and field-service workflows.

You will work closely with Backend, AI/ML, and Product teams to build reliable, scalable, and measurable quality frameworks for AI-driven capabilities.

What You’ll Do:

• Test AI/LLM-powered backend services, APIs, and workflows.
• Validate AI responses for accuracy, relevance, groundedness, and hallucinations.
• Build automated AI evaluation and regression frameworks using golden datasets and benchmarks.
• Test REST APIs, microservices, asynchronous workflows, and service integrations.
• Perform performance, load, resilience, and failure testing.
• Develop automation and integrate quality checks into CI/CD pipelines.
• Validate intelligent scheduling outcomes against business and operational constraints.

What We’re Looking For:

• 6+ years of experience in QA, SDET, or Test Automation.
• Strong experience in backend/API testing and automation.
• Proficiency in Java, Python, JavaScript, or TypeScript.
• Experience with REST Assured, Playwright, Selenium, or similar tools.
• Strong understanding of REST APIs, microservices, distributed systems, and SQL.
• Experience with CI/CD and performance/reliability testing.
• Hands-on exposure to LLM/GenAI testing, RAG, prompt testing, AI evaluation, or AI agents.

Good to Have:

• Kafka/event-driven systems
• Kubernetes/cloud platforms
• Prometheus, Grafana, Datadog, or OpenTelemetry
• Experience building AI evaluation datasets and benchmarks