About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an SDE II – Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
Integrate external and internal APIs, including authentication, data mapping, and error handling.
Implement unit tests, debug issues, and ensure reliability of agent workflows.
Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
Optimize agents for performance, cost, and fault tolerance.
Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
3–6 years of experience as a Software Development Engineer or similar role.
Strong understanding of prompt engineering and LLM behavior.
Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
Solid experience in unit testing, debugging, and troubleshooting.
Knowledge of resilient system design patterns and non-happy path handling.
Experience with no-code/low-code automation platforms.
Exposure to agentic AI, conversational AI, or workflow orchestration systems.
Familiarity with observability and monitoring in production systems.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Backed by leading AI visionaries and trusted by Fortune 50 brands, Netomi delivers the only agent-centric CX platform proven at global scale.
Deployed in weeks, our full-stack, omnichannel solution orchestrates runtime-reasoning agents that plan, act, and continuously optimize customer interactions across chat, voice, email, and messaging—in Autopilot or Co-Pilot mode.
Pre-built integrations seamlessly connect to every major desk, CRM, or home-grown system, while open MCP gateways and A2A links expand agent collaboration across enterprise domains, powering customer interactions with live data.
A sanctioned generative-AI layer ensures security, compliance, and brand consistency. Outcome-guided playbooks and a no-code studio empower business teams to build, govern, and optimize workflows without engineering support.
With Netomi, enterprises aren’t just responding to customers. They’re anticipating needs, resolving issues before they arise, and building lasting customer love. It’s the foundation for a new era of proactive, preemptive care that transforms CX from a cost center into a competitive advantage.
