Job Description

On behalf of Tipalti, SD Solutions is looking for a talented Payment Operations Team Lead who brings strong ownership, clarity, and execution. This role is about leading a team that runs critical daily operations smoothly, consistently, and with high standards!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

You will be responsible for keeping operations on track, supporting your team, and ensuring we deliver accurate and timely payments every day.

Responsibilities:

Lead Daily Operations

• Own shift planning and ensure proper coverage across US business working hours
• Ensure tasks are completed on time and meet quality standards (SLAs)
• Monitor payments workflows and quickly address any delays or issues
• Ensure consistent delivery against quality and performance standards

Manage Communication & Escalations

• Act as the main point of contact for payment operation issues during US business working hours
• Own and drive resolution of high-priority escalations
• Communicate clearly with customers and internal stakeholders
• Provide timely updates to leadership on critical issues and progress
• Lead RCA preparation for major incidents
• Work in collaboration with Support, Customer Success, Risk, Product and Engineering teams

Drive Process Excellence

• Follow and reinforce standard operating procedures
• Identify recurring issues and drive improvements
• Maintain high standards of accuracy, compliance, and consistency

People Management

• Lead, mentor, and support team members, including onboarding and ongoing development
• Build a High-Performing Team Culture - Drive team engagement, motivation, and collaboration across shifts
• Develop Talent & Performance - Provide regular feedback, coaching, and performance evaluations. Identify skill gaps and create development plans for team members

Requirements:

• 3+ years leading a team (payment ops, operations, fintech, or similar)
• Experience managing SLAs, escalations, and daily operational workflows
• Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Ability to handle high-pressure situations and make decisions quickly
• Strong communication skills, including simplifying complex issues
• Availability to support critical incidents outside working hours when needed
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment
• Available to work from the Medellín office (hybrid)

Advantages:

• Experience or familiarity with payment operations or financial workflows (e.g., ACH, wires, reconciliation) is a strong advantage

About the company:

Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We’re also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation.

World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. The only way we can continue to support companies looking to transform their FinOps functions through our platform is with great people. It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

🌍 Tipalti: Shaping Global Finance Since 2010.

🏢 Silicon Valley Fintech Company.

🌐 1000+ Employees Worldwide.

🏢 Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more.

📈 2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch.

💰 $550M+ Total Funding

💡Driving Financial Evolution.

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