Job Description

The Shared Credit Services - Relationship Manager Associate (SCS - RMA) provides centralized administrative processing support to the Relationship Manager (RM) team while providing a high level of customer service to clients. The SCS-RMA performs various support duties pertinent to meeting the needs of FirstBank’s clients and development of new business, and functions as an extension of the RM team for sales opportunities and brand awareness.

Essential Duties and Responsibilities

• Function as a member of the Shared Credit Services - Relationship Manager Associate team providing support to Consumer Real Estate and/or Retail Banking teams as needed.

• Prepare and review all account documentation pertinent to loans and monitor the administration of the loan closing process.
• Review loan files to ensure file completeness, including the proper security of designated collateral.
• Provide consistent, distinctive service to all internal clients when delivering the FirstBank service experience.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols.
• Perform other job duties as assigned.

Education and/or Experience

• High school diploma or the equivalent required, with bachelor’s degree preferred
• Minimum two years with banking experience preferred

Skills and Abilities

• Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.
• May require National Mortgage Lending Service (NMLS) certification
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
• Understand and comply with bank policy, laws, regulations as applicable to your job duties.