Job Description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Scrum Master who will serve as a servant-leader, enabling agile teams to embrace Agile values and Scrum principles fully. The individual will facilitate key agile ceremonies, support continuous improvement, remove delivery impediments, and enhance collaboration between development teams, Product Owners, and stakeholders. This role plays a pivotal part in ensuring consistent value delivery while maintaining alignment with organisational objectives.
What you will do
- Coach agile teams to apply Scrum practices effectively.
- Facilitate agile ceremonies, including daily stand-ups, sprint planning, demos, and retrospectives.
- Collaborate with development teams to estimate and plan deliverables.
- Forecast iteration outcomes using historical data and team capacity insights.
- Maintain a healthy and prioritised product backlog in partnership with Product Owners.
- Build strong working relationships with teams, stakeholders, and Product Owners.
- Remove impediments and support team dynamics to improve productivity.
- Coordinate with other Scrum Masters to manage dependencies and risks within the SAFe Agile framework.
- Administer and update the Scrum board, ensuring accurate tracking of user stories and tasks.
- Monitor and report on agile metrics, including burn-down charts and defect escape rates.
Who you are
- Skilled in applying Scrum principles, artefacts, and events correctly.
- Demonstrates servant-leadership qualities, enabling collaboration and self-organisation.
- Hands-on experience with Jira and Confluence.
- Proven experience contributing to Agile Release Trains (ARTs).
- Strong understanding of ETL, Data Warehousing, and Cloud services.
- Excellent customer-facing and communication skills.
- Strong problem-solving abilities.
- Capable of training and guiding team members.
- Skilled in prioritising and managing multiple tasks.
- Proactive and detail-oriented, with sound decision-making abilities.
- Holds a full-time university degree (B.E./B.Tech).
- Brings 8–10 years of experience as a Scrum Master.
- Possesses knowledge of AWS or other cloud platforms.
- Preferred certifications: Certified Scrum Master (Scrum Alliance) or SAFe Scrum Master.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to work within a global Agile environment using SAFe practices.
- Exposure to large-scale data, ETL, and cloud-based transformation programmes.
- Growth within a collaborative, innovation-driven organisation.
- Enhance leadership, coaching, and facilitation capabilities.
- Be part of a diverse, multinational team operating across multiple geographies.
What skills you will learn
- Advanced Agile and SAFe delivery practices.
- Enhanced stakeholder management across cross-functional teams.
- Deep understanding of ETL, Data Warehousing, and Cloud service ecosystems.
- Scaled agile delivery metrics and data-driven forecasting.
- Continuous improvement frameworks for large agile teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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