Job Description

We are seeking a skilled Scrum Master to guide, coach, and support Agile teams in delivering high-value products and solutions. The Scrum Master will serve as a servant-leader, ensuring Agile principles and practices are understood and applied, removing impediments to team progress, and fostering a culture of continuous improvement. This role is critical in enabling cross-functional teams to collaborate effectively, maintain focus on outcomes, and deliver quality increments of value in alignment with business goals.

Essential Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed.)

Agile Facilitation & Coaching

• Facilitate Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Coach team members, Product Owners, and stakeholders on Agile values, principles, and practices.
• Encourage self-organization and accountability within the team.
• Promote a culture of continuous learning and improvement.

Team Support & Delivery

• Remove obstacles and impediments that hinder team progress.
• Protect the team from external distractions and interruptions to maintain focus on priorities.
• Ensure the team delivers commitments with transparency and predictability.
• Support the Product Owner in backlog refinement, prioritization, and readiness.

Collaboration & Communication

• Foster strong collaboration between team members, Product Owners, and stakeholders.
• Act as a mediator and facilitator to resolve conflicts within or across teams.
• Communicate progress, risks, and issues clearly and effectively to stakeholders.

Metrics & Continuous Improvement

• Track and analyze key Agile metrics (e.g., velocity, burndown, throughput) to provide insights and drive improvements.
• Identify opportunities to enhance team performance, quality, and value delivery.
• Encourage experimentation, innovation, and the adoption of best practices.
• Facilitate retrospectives to ensure actionable improvements are identified and implemented.

Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education/Certification:

• Bachelor’s degree in Business, Computer Science, or related field (or equivalent experience).

Experience/Skills Required:

• 3–5 years of experience working as a Scrum Master or in a similar Agile role.
• Strong knowledge of Scrum, Agile, and Lean principles.
• Hands-on experience facilitating Agile ceremonies and coaching teams.
• Excellent communication, facilitation, and conflict resolution skills.
• Ability to foster collaboration and build trust across diverse stakeholders.

Preferred Skills:

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent certification.
• Experience working with scaled Agile frameworks (SAFe, LeSS, or DA).
• Background in software development, product management, or business analysis.
• Familiarity with Agile tools such as Jira, Rally, Azure DevOps, or Trello.