Job Description

What You'll Do:

Agile Facilitation & Team Leadership

• Facilitate all Scrum ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews using Jira dashboards and boards

• Coach development teams, product owners, and stakeholders on agile principles and Scrum best practices

• Remove impediments and blockers that slow down team progress, tracking them in Jira for visibility and resolution

• Foster a culture of collaboration, transparency, and continuous improvement

• Shield the team from external distractions and ensure they can focus on sprint commitments

Jira Administration & Optimization

• Design, configure, and maintain Jira workflows that align with team processes and organizational standards

• Create and manage Scrum boards, Kanban boards, and custom filters to optimize team visibility

• Build and maintain Jira dashboards that provide real-time insights into sprint progress, team velocity, and delivery metrics

• Configure issue types, custom fields, screen schemes, and permission schemes to support various project needs

• Establish and enforce Jira hygiene practices including proper story point estimation, status updates, and documentation standards

• Train team members on effective Jira usage and best practices

Metrics, Reporting & Continuous Improvement

• Generate sprint reports including burndown charts, velocity reports, and cumulative flow diagrams in Jira

• Analyze team metrics to identify bottlenecks, trends, and opportunities for improvement

• Create executive-level reports and dashboards from Jira data to communicate team performance and delivery health

• Track and report on key agile metrics such as cycle time, lead time, throughput, and sprint commitment reliability

• Use Jira automation rules to streamline repetitive tasks and improve workflow efficiency

• Facilitate retrospectives using data from Jira to drive actionable improvements

Collaboration & Stakeholder Management

• Serve as the liaison between IT teams and business stakeholders, ensuring clear communication and alignment

• Manage dependencies across multiple teams using Jira's linking and hierarchy features

• Coordinate with other Scrum Masters and Project Managers to align on cross-team initiatives

• Ensure product backlog is well-maintained, prioritized, and ready for sprint planning in Jira

• Partner with Product Owners to refine user stories, acceptance criteria, and definition of done

What You'll Bring:

Required Qualifications

• 5 to 7 years of experience as a Scrum Master in an IT or software development environment

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent agile certification

• Expert-level proficiency with Jira including boards, workflows, automation, JQL (Jira Query Language), and reporting

• Deep understanding of Scrum framework, agile methodologies, and lean principles

• Proven track record of successfully leading agile teams through multiple release cycles

• Strong facilitation, coaching, and conflict resolution skills

• Excellent communication skills with ability to influence at all organizational levels

• Experience tracking and analyzing agile metrics to drive team improvements

Preferred Qualifications

• Jira Administrator certification or equivalent hands-on experience

• Experience with Jira integrations (Confluence, etc.)

• Knowledge of Scaled Agile Framework (SAFe) or other scaling methodologies

• Familiarity with DevOps practices and CI/CD pipelines

• Experience with Jira automation, ScriptRunner, or other Jira add-ons

• Background in software development, QA, or IT infrastructure

• Advanced agile certifications (A-CSM, CSP, SAFe Scrum Master)

• Experience with agile portfolio management in Jira

Technical Skills

• Advanced Jira configuration and administration

• JQL query writing and optimization

• Jira dashboard creation and data visualization

• Understanding of API integrations and automation capabilities

• Proficiency with Confluence for documentation and knowledge sharing

• Basic understanding of software development lifecycle and IT operations

Professional Qualities

• Exhibits calmness, organization, and reliability, especially in high-pressure situations

• Demonstrates strong listening skills, effectively guiding teams to maintain focus with evolving priorities

• Pragmatic and delivery-focused, prioritizing practical solutions over rigid methodologies

• Communicates clearly, valuing empathy and transparency in all interactions

• Supports global teams, ensuring effective collaboration across time zones of EMEA and US region.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.