Job Description

Service New Brunswick

Scrum Master

Open Competition – Pay Band 7

R85-2026/27-261

Flexible location within New Brunswick

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick (SNB) is seeking an individual with Scrum Master expertise to join the Technology Services Division in the Digital Solution Services unit. The Scrum Master will join a new Agile team being established to support a strategic approach based on a common framework for portable, verifiable, and user-controlled credentials.

Reporting to a Product Owner (PO), the Scrum Master acts as a servant leader and coach who helps the Agile team adhere to SAFe practices, eliminate impediments, and maintain a high-performing environment. They work closely with the Product Owner and the rest of the Agile Release Train (ART) to ensure smooth value delivery.

Your responsibilities will include but are not limited to:

• Supports PI Planning: Assists the Agile team in calculating capacity, mapping dependencies, and identifying risks during quarterly Planning Interval (PI) Planning events. Helps draft the Agile team's PI objectives.
• Attends Scrum of Scrums/ART Sync: Represents their Agile team at regular Agile Release Train (ART) sync meetings. They use this forum to coordinate dependencies and escalate unresolved risks to the Release Train Engineer (RTE).
• Participates in Inspect and Adapt: Guides the Agile team through this ART-wide event to evaluate the large-scale solution progress. They help the Agile team identify systemic process improvements across the entire ART.
• Team Coaching: Educates the Agile team on SAFe principles, Scrum, Kanban, and built-In quality practices. Empowers the Agile team to self-organize and take ownership of their commitments.
• Removes Impediments: Actively identifies and clears internal and external blockers that slow down the Agile team’s progress. Escalates issues outside the Agile team’s control to management or the RTE.
• Protects Team Focus: Shields the team from outside distractions, disruptive context-switching, and uncontrolled scope changes. This allows developers to maintain a steady and productive workflow.
• Optimizes Flow: Uses visual management tools like Kanban boards to analyze work-in-progress (WIP) limits and bottlenecks. Utilizes SAFe metrics to improve the Agile team's delivery velocity and predictability.
• Partners with the PO: Helps the PO maintain a healthy and prioritized team backlog that meets the Definition of Ready (DoR) to ensure work is not pulled before it is actionable Ensures the team maintains a balance between user value and technical enablers.
• Ensures Built-In Quality: Coaches the Agile team to uphold architectural runway standards and technical excellence. Reinforces adherence to the shared Definition of Done (DoD) for all deliverables.
• Facilitates Cross-Team Coordination: Proactively collaborates with other Scrum Masters on the ART to resolve overlapping dependencies. This keeps the entire ART moving toward delivery goals with minimal friction.
• Promotes SAFe Core Values: Champions alignment, transparency, respect for people, and relentless improvement within their sphere of influence. Cultivates an environment where failure is treated as a learning opportunity.
• Experience within the public sector
• Experience with Enterprise Agile frameworks, including the Scaled Agile Framework (SAFe)
• Possession of a Scaled Agile Framework Scrum Master (SAFe SSM) certification. Note that incumbents without this certification must secure and maintain it as a condition of continued employment.
• Possession of a PMI Project Management Professional (PMP), PMI Agile Certified Practitioner (ACP), or PRINCE2 Practitioner certification. Alternately, certification from one of the recognized leaders in Scrum and Agile education is acceptable.
• Possession of a change management certification from one of the recognized leaders in change management.
• Experience presenting to senior management groups
• Experience facilitating groups
• Experience supporting transformation of organizations from traditional project-centric (i.e., waterfall) approaches to product-centric Agile and/or DevOps approaches.
• Experience with Azure DevOps Services
• Experience with Identity and Access Management (IAM) and Identity-as-a-Service (IDaaS) platforms, such as PingOne
• Experience with decentralized identity solutions and approaches utilizing Verifiable Credentials (VCs)
• Experience with SaaS applications
• Experience with Cloud applications

ESSENTIAL QUALIFICATIONS: A bachelor’s degree in a relevant discipline and a minimum of seven (7) years of related experience including five (5) as a Scrum Master or Senior Project Manager. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position may require some travelling within the province therefore candidates must possess a valid New Brunswick driver’s license.

This position may require limited flexibility in working hours, with occasional weekday evening or weekend work.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

• Client Service Orientation
• Effective Interactive Communication
• Relationship / Network Building
• Teamwork and Cooperation
• Results Orientation
• Organizational Awareness
• Strategic Thinking
• Written communication
• Planning and organizing skills
• Presentation skills
• Ability to use Office Technology, Software and Applications

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $94,146- $113,906 annually – Pay Band 7 - Management and Non-Union Pay Plan

We encourage qualified candidates to apply online by October 1st, 2026, indicating competition number R85-2026/27-261. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

This competition may be used to fill future vacancies at the same level.

We thank all those who apply; however, only those selected for further consideration will be contacted.

Veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.