Job Description

MealSuite, an Inc. 5000 Fastest Growing Company, is a privately owned SaaS organization comprising 280+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

MealSuite seeks for an experienced Scrum Master. We are on a mission to revolutionize the assisted-living experience through outstanding foodservice management software and technology. In an industry that is constantly evolving, MealSuite comes with a promise for continual innovation and growth aligned with our customer’s business and their guest’s wellbeing.

You own delivery confidence for a distributed Canada–Vietnam engineering team - the cadence, the quality gates, and the escalation path that keeps two time zones moving without blocking each other. This isn't just ceremony facilitation with a metrics dashboard. You're accountable for whether the sprint lands, and you have the tooling and authority to see it coming before it doesn't.

Department: Agile Delivery, Technology

WHAT YOU OWN

Delivery Metrics & Forecasting

• Track velocity, capacity allocation, and delivery health as leading indicators - you catch a miss before it happens, not after
• Own capacity planning per sprint across workstreams; maintain roadmap visibility for stakeholders
• Coordinate quarterly planning

Requirements & Quality Gates

• Ensure readiness before commitment - whole team on the same page about commitments
• Maintain the tooling that keeps work visible and blockers surfaced early, not silently absorbed

Change & Conflict

• Assess scope/priority change impact before it lands on the team
• Resolve conflict between Product and Engineering - decisions get recorded, not relitigated

Cross-Timezone Ownership

• Own the async cadence across a 12-hour gap
• Enforce response-window SLAs on blockers - nothing ages silently

SIGNAL OF SUCCESS

• Blockers have an owner and an age, always
• Retros produce actions, not venting
• Product and Engineering both feel protected, not policed
• You'd notice a slipping sprint two weeks before anyone else does

WHAT YOU BRING

• Track record as SM or delivery lead, preferably on distributed, cross-timezone teams
• Knowledge of software development cycle, AI-accelerated workflows
• Fluency in why the process exists, not just how to run it - you'll be asked to defend or evolve it, not just execute it
• Judgment on escalate-vs-absorb - you protect the team without becoming the bottleneck
• You read sprint metrics as signal, not scorecard, and can tell stakeholders which number actually predicts the miss
• CSM, POSM, PMP, SaaS experience, AI workflow design is an advantage

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• Stock Options - Share in the success you help build.
• Employment under Vietnam Labor Law  - Includes Vietnam labor law contract with full benefits.
• Hybrid Work Flexibility  - Work remotely one day per week.
• Generous Time Off  - up to 20 days of annual leave to recharge and refresh.
• 100% Salary During Probation  - No drop in pay while you ramp up.
• Continuous Learning  - Unlimited access to online courses through Udemy to support your growth.
• Top-Notch Equipment  - MacBook Pro provided for your work needs.
• Office Perks - Free snacks and beverages to keep you fueled.
• Flexible Working Time  - We care about outcomes, over rigid schedules.
• Team Events  - Regular activities to connect, celebrate, and have fun.
• Meaningful Work  - Build awesome products that make a real impact.