Job Description

Scrum Master Manager

Responsibilities:

1 - Coaching and Developing Self-Organizing Cross-Functional Teams

• Act as a coach for development teams, helping them understand and correctly apply Agile principles and practices (Scrum, Kanban, SAFe…).
• Organize internal training sessions and workshops on Agile mindset, Scrum techniques, and best practices to enhance team self-organization and continuous improvement.
• Support Product Owners and Development Teams in building a value-driven work culture focused on delivering customer outcomes.

2 - Optimizing Processes and Team Performance, Building High-Performance Teams

• Regularly assess workflows and propose improvements to accelerate development, reduce waste, and improve product quality.
• Apply Agile tools and techniques such as Lean Thinking, Flow Efficiency, and Team Velocity to measure and improve team performance.
• Guide teams in effectively using tools like JIRA, Confluence, and Miro for work management and collaboration.

3 - Supporting Scrum Operations and Removing Impediments

• Organize and facilitate Scrum events: Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospective.
• Proactively identify and remove impediments that affect progress and quality.
• Act as a bridge between stakeholders (Product Owner, Tech Lead, QA…) to ensure smooth coordination and transparency.

4 - Managing Value and Driving Continuous Improvement

• Guide teams to focus on delivering value rather than just completing tasks by clearly defining "Definition of Ready," "Definition of Done," and "Acceptance Criteria."
• Encourage a culture of feedback and continuous improvement through high-quality Retrospectives and actionable follow-ups after each Sprint.
• Monitor and analyze Agile metrics (Velocity, Lead Time, Cycle Time, Burndown Chart…) to propose improvement initiatives.

5 - Agile Culture and Servant Leadership Mindset

• Be a role model for servant leadership, supporting teams to maximize individual and collective potential.
• Build a positive, transparent work environment that fosters creativity and learning.
• Promote team engagement and accountability to ensure sustainable and autonomous development.

Requirements:

1 - Education: Bachelor's degree or higher, preferably in Finance, Banking, Economics, Business Administration, or Information Technology.

2 - Relevant Knowledge/Expertise

• Certifications (preferred): Professional Scrum Master certifications such as PSM, CSM, SSM, PMI-ACP.
• Language: Strong English skills, especially in communication and working with international partners.

3 - Skills

• Proficient in Agile tools: JIRA, Confluence, Trello, Miro, Azure Boards.
• Team facilitation and coordination: Organizing Scrum events (Daily, Planning, Review, Retrospective).
• Communication and listening: Effectively engage with Product Owners, development teams, and stakeholders to ensure transparency and collaboration.
• Basic coaching skills: Guide teams on Agile principles, Scrum framework, and best practices.
• Performance analysis and tracking: Use metrics such as Velocity, Burndown Chart, and Lead Time to monitor progress and efficiency.
• Internal training skills: Train development teams on Agile principles and basic Scrum practices.

4 - Relevant Experience

• Minimum 5 years of experience in Banking or Finance.
• Minimum 3 years of experience in a similar role within organizations applying Scrum.