Job Description

Working within the Tech Delivery team this Scrum Master role existsto create the conditions for teams to deliver value at pace through strong collaboration and continuous improvement.

WHAT YOU'LL BE DOING:

• Facilitate Agile Ceremoniessuch as stand-ups, planning, retrospectives, and reviews to maintainmomentum and foster continuous improvement.
• Team Planning & PrioritisationSupport the team in estimating, forecasting, tracking, anddelivering priorities, ensuring alignment with business goals.
• Workflow Oversee the daily flow of work items, ensuring progression from backlog to delivery, using flow metrics where appropriate to enhance predictability and efficiency.
• Stakeholder Collaboration:Work closely with the Product Managers/ owners and technical stakeholders to understand priorities and dependencies.
• Risk & Issue Management: Proactively identifying, managing, and mitigating risks to timelines, quality, and scope
• Team Empowerment & Coaching: Fostering a productive, high-performing team culture by removing obstacles (blockers) that hinder progress, coaching team members in delivery practices, and improving workflows.
• Dependency ManagementIdentify, visualise, and activelymanage cross-team dependencies to minimise delivery friction and sequencing risks.
• Delivery Predictability & Metrics:Use appropriate deliverymetrics to provide transparency, improve forecasting, and support data-informed decisions.
• Release & Milestone Coordination:Support release planning and milestone alignment, ensuring work is sequenced realistically and communicated clearly.
• Capacity & Resource Planning:Partner with Product and Engineering to balance demand, capacity, and priorities to enable sustainable delivery
• Governance & Reporting:Provide clear, concise updates on progress, risks, and outcomes to stakeholders, adapting communication style to the audience.
• Escalation & Issue ResolutionEscalate impediments and risks appropriately while promoting ownership and problem-solving at the right level.
• Delivery Standards & Consistency:Support consistent application of delivery principles, frameworks, and best practices across squads
• Commercial & Value Awareness:Maintain awareness of cost, effort, and value considerations to support balanced delivery decisions.
• Ways of Working Optimisation:Help teams refine and evolve their ways of working, ensuring processes remain pragmatic, lightweight, and value-driven

WHAT YOU'LL NEED:

Essential Criteria:

• Strong facilitation skills, with the ability to run effective ceremonies, workshops, and alignment sessions.
• Excellent communication skills, able to adapt messaging for technical teams, senior stakeholders, and business partners.
• Ability to plan, forecast, and track work using appropriate delivery techniques and metrics.
• Strong stakeholder management skills, building trusted, collaborative relationships across Product, Engineering, and Business teams.
• Proven ability to identify, manage, and mitigate risks, issues, and dependencies.
• Ability to balance structure and pragmatism, applying the right level of process without creating unnecessary overhead.
• Coaching and mentoring capability, supporting teams in improving ways of working, delivery practices, and collaboration.
• Strong organisational skills, able to manage competing priorities, ambiguity, and changing demands.
• Data informed decision making, using delivery metrics and insights to guide conversations and improvements.
• Conflict resolution and negotiation skills, helping teams and stakeholders navigate competing priorities or perspectives.
• Ability to drive clarity and alignment where goals, scope, or priorities are unclear.
• Comfortable working in ambiguity, adapting approaches based on team maturity and context.
• Strong problem-solving skills, focusing on outcomes rather than rigid processes.

Preferred Skills:

• Adopting and leading change
• Lateral thinker
• Willing to challenge and be challenged
• Willingness to give and receive effective feedback

CLOSING DATE:

19th May 2026