Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries
Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation) Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization: develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices Supports customer visits Participates in continuous improvement projects
College, university, or equivalent degree This position may require licensing for compliance with export controls or sanctions regulations.
Atmus designs, manufactures and sells filtration solutions that create a better future by protecting what is important.
Founded within Cummins in 1958 and independent since 2023, we bring more than 65 years of innovation and engineering expertise to deliver high-performance filtration solutions.
Our comprehensive line of high-quality filtration products is trusted by customers worldwide. With more than 27,000 part numbers, the Fleetguard® brand covers the filtration needs for nearly all makes of vehicles and equipment in our core markets. In addition, our Koch Filter® brand offers some of the broadest selections of air filtration solutions, with over 55,000 products for residential, commercial and industrial applications, as well as specialty environments.
We create and innovate every day. With a forward focus, we never sit still. We realize the world is bigger than us and aspire for a better future for our shared humanity.
Our culture is shaped by our core values:
• Build trust in every relationship every day.
• Be inclusive by embracing our differences and building a community where everyone feels valued.
• Have courage to speak up, take action and shape the future.
• Show caring by engaging with kindness and consideration for the well-being of others.
