Job Description

Sales Team Manager

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

Are you a high-performing luxury travel seller ready to take the next step into leadership? As a Sales Team Manager, you will play a pivotal role in driving revenue growth, delivering exceptional member experiences, and leading a talented regional sales team. This unique opportunity combines hands-on selling with people leadership, allowing you to coach, motivate, and develop high-performing sales and assistant teams while continuing to contribute directly to business success. Working closely with the Director of Membership Sales, you'll influence trading decisions, product strategy, and continuous improvement initiatives in a dynamic and fast-paced environment.

Key Responsibilities

• Deliver an exceptional member sales journey from initial enquiry through travel and post-travel follow-up
• Lead by example through strong personal sales performance and outstanding service delivery
• Develop, motivate, and empower a high-performing sales and support team
• Provide coaching, mentoring, and constructive feedback through regular performance conversations and one-on-ones
• Foster a collaborative, accountable, and results-driven team culture
• Communicate clear expectations regarding sales performance, service standards, and operational delivery
• Coach team members to maintain healthy pipelines, improve conversion rates, and exceed revenue targets
• Promote a sales culture centered on optimism, resilience, and tenacity
• Monitor and manage team KPIs, including conversion, gross profit, pipeline health, and service metrics
• Identify performance barriers and implement solutions or escalate where appropriate
• Maintain exceptional standards of member experience, professionalism, and accuracy
• Manage member feedback and complaints, identifying trends and implementing improvements
• Oversee assistant team delivery of concierge support, booking administration, documentation, payment collection, and departure confirmations
• Ensure compliance with operational processes, systems, and best practices
• Manage team resourcing, including holiday planning, rota management, and capacity forecasting
• Ensure team members receive timely business updates, product knowledge, and operational information
• Collaborate with Destination Managers and Product teams to support preferred supplier strategies and margin optimization
• Support commercial initiatives that drive revenue growth, membership acquisition, and performance improvements
• Contribute to trading decisions, product development, and broader business strategy
• Maintain accurate reporting on sales performance, pipeline health, and member feedback
• Coordinate and manage FAM trips, ensuring all guidelines and follow-up requirements are completed
• Provide occasional out-of-hours emergency support for members, including weekends and international coverage gaps when required
• Undertake additional duties as reasonably required by management
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Proven track record of strong sales and service performance within luxury travel
• Experience selling tailor-made travel and/or destination-specific travel expertise preferred
• Demonstrated interest in leadership and people development
• Ability to coach, mentor, and positively influence team performance
• Previous people management experience preferred but not essential
• Strong analytical skills with the ability to interpret data and drive action
• Commercial awareness and experience operating within margin guidelines
• Ability to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Strong decision-making, problem-solving, and accountability skills
• Ability to motivate, engage, and inspire teams
• Collaborative approach and commitment to continuous improvement
• Alignment with company values focused on service excellence, learning, collaboration, and accountability

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $100,000.00 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. The annual salary range listed represents the total compensation package, excluding benefits.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)

💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)

🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)

💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

✈️ OutThere Awards: Inclusive Travel Finalist (2025)

🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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