Requirements Analysis:

Collaborate with stakeholders to gather and
analyze requirements for scoped app/ITSM/HRSD applications processes in
ServiceNow.

Translate business needs into functional
specifications and detailed requirements.

Implementation Support:

Assist in the implementation and deployment
of ServiceNow solutions.

Work closely with developers to ensure that
functional requirements are accurately translated into technical solutions.

Testing and Quality Assurance:

Develop and execute test plans and test
cases to ensure the quality and functionality of solutions.

Identify and resolve issues discovered
during testing and ensure solutions meet business requirements.

User Training and Support:

Provide training and support to end-users
and stakeholders on processes and the use of ServiceNow modules.

Create and maintain user guides, training
materials, and documentation.

Continuous Improvement:

Monitor and analyze the performance of ServiceNow
processes and identify opportunities for improvement.

Stay current with ServiceNow platform
updates, new features, and industry best practices.

Collaboration:

Work closely with HR, IT, and business
teams to ensure alignment of solutions with organizational goals.

Participate in project meetings, workshops,
and other collaborative sessions.

Experience:

7+ years of experience as a Functional
Analyst or Business Analyst with ServiceNow dev projects, with a focus on Custom
App/HRSD/ITSM.

Proven experience with ServiceNow Custom
App/HRSD/ITSM modules and configurations.

Experience with process analysis, design,
and optimization.

Skills:

Strong understanding of ITSM/HRSD processes
and best practices.

Excellent analytical and problem-solving
skills.

Strong communication and interpersonal
skills.

Ability to work independently and as part
of a team.

Certifications:

ServiceNow Certified System Administrator
(CSA) must.

Additional ServiceNow certifications (e.g.,
CIS-HR, CIS-ITSM) are a plus.